Senior Customer Success Manager at Checkr

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Minimum of 3+ years in customer success, account management, or sales roles
Experience in the SaaS or Human Resources industry is a plus
Strong customer-centric mindset, viewing customer success as your own success
Proven ability to build and maintain robust relationships with customers at various organizational levels
Consultative approach to problem-solving, effectively managing customer expectations
Demonstrated ability to navigate challenges and drive positive business outcomes
Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely
Ability to collaborate effectively with internal teams and external stakeholders
Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
Eagerness to learn quickly and take on challenging new initiatives

Responsibilities

Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships
Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution
Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
Coordinate cross-functionally with internal teams—including Engineering, Product, Sales, Support, and Executives—to advocate for customer needs and ensure successful outcomes
Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship ManagementStrategic PlanningAccount ExpansionCross-Functional CollaborationExecutive PresenceIssue ResolutionProduct AdoptionAccount HealthThought Leadership

Questions & Answers

Common questions about this position

What experience is required for the Senior Customer Success Manager role?

A minimum of 3+ years in customer success, account management, or sales roles is required, with experience in the SaaS or Human Resources industry being a plus.

What key skills are needed to succeed in this position?

Candidates need a strong customer-centric mindset, proven relationship-building abilities, consultative problem-solving, strategic thinking, and excellent written and verbal communication skills.

What is the company culture like at Checkr?

Checkr's team thrives on solving complex problems with innovative solutions, succeeding through collaboration, grit, and constant learning.

What does the customer success team structure look like?

You will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with customers, collaborating cross-functionally with Engineering, Product, Sales, Support, and Executives.

What makes a strong candidate for this role?

Strong candidates have 3+ years in customer success or related roles, a customer-centric mindset, excellent relationship-building and communication skills, and the ability to provide thought leadership and solve problems strategically.

Checkr

Provides background check services for employers

About Checkr

Checkr provides background check services primarily for businesses, staffing agencies, and recruiters. Their platform allows clients to conduct thorough background screenings to verify potential employees' histories, which is especially important in high-risk industries. The service operates on a software-as-a-service (SaaS) model, where clients subscribe to access a user-friendly dashboard and various features that help manage the background check process efficiently. Checkr also offers educational resources to promote fair hiring practices. Unlike many competitors, Checkr's platform includes innovative solutions like Checkr Assess, which can significantly reduce talent acquisition costs. The company's goal is to help businesses hire trustworthy employees while ensuring compliance and promoting fair hiring practices.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$535.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

A fast-paced and collaborative environment

Learning and development allowance

Competitive compensation and opportunity for advancement

100% medical, dental, and vision coverage

Up to 25K reimbursement for fertility, adoption, and parental planning services

Flexible PTO policy

Monthly wellness stipend, home office stipend

Risks

Recent layoffs suggest potential financial instability or restructuring challenges for Checkr.

Departure of key personnel may lead to internal restructuring and operational disruptions.

Acquisition of Inflection and workforce reduction could lead to integration challenges.

Differentiation

Checkr offers rapid background checks using advanced technology, surpassing traditional providers.

The company promotes fair hiring practices, aligning with modern corporate social responsibility goals.

Checkr's SaaS model provides a user-friendly platform with compliance resources and partner integrations.

Upsides

Increased demand for digital background checks boosts Checkr's remote verification capabilities.

The gig economy's growth enhances demand for Checkr's quick and reliable background checks.

AI integration in HR tech allows Checkr to improve accuracy and speed of checks.

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