Thanx

Senior Customer Success Manager

North America

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food-Service, Loyalty & Guest Engagement PlatformsIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate a passion for building strong relationships and driving customer success, exhibiting intelligence, detail-orientation, and resourcefulness. They should thrive in a fast-paced environment and demonstrate positive collaboration and teamwork.

Responsibilities

The Senior Customer Success Manager will manage all aspects of the Customer Success cycle for key accounts, including onboarding, launch/implementation, and strategic ongoing account management, working directly with the largest Thanx customers to ensure their success and business growth. This role involves customer stakeholder management, developing success plans, providing customer strategy, and delivering in-depth presentations on Thanx program insights, as well as analyzing customer data to drive ROI and becoming an expert on the Thanx platform.

Skills

Relationship Building

Customer Success Management

Organization

Adaptability

Fast-Paced Environment Navigation

Collaboration

Customer Outcome Focus

Thanx

Customer engagement and loyalty solutions provider

About Thanx

Thanx offers customer engagement and loyalty solutions for restaurants and retailers through its CRM platform. The platform collects data from customer interactions, allowing businesses to create detailed profiles and run personalized marketing campaigns easily. Thanx stands out by providing unique rewards and experiences tailored to individual customers, enhancing their overall experience. The goal of Thanx is to help businesses build long-term relationships with their customers to increase retention and revenue.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$22.5MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Risks

Emerging CRM platforms offer similar features at lower costs.

Consumer privacy concerns may limit data-driven personalization effectiveness.

Economic downturns could reduce spending on CRM and loyalty solutions.

Differentiation

Thanx integrates with credit card networks for accurate purchase data.

The platform offers AI-driven personalized marketing and loyalty solutions.

Thanx provides infinitely customizable branded apps for businesses.

Upsides

Growing demand for AI-driven personalization boosts Thanx's market potential.

Partnerships with Qu and Bite enhance guest engagement strategies.

Stored value features encourage repeat purchases and customer loyalty.

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