Senior Customer Success Manager

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: (Salary not provided)

Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.

Who You Are?

• High energy and highly organized individual
• Passionate about building strong relationships and driving success for restaurants
• Nimble and quick to adapt to changing priorities
• Thrives in a fast-paced environment
• Mentors and peers describe you as intelligent, detail-oriented, and resourceful
• Demonstrates positive collaboration and teamwork
• Obsessed with customer outcomes

Responsibilities

• Customer Success Management:
  • Manage your book of business to ensure adoption and strong customer health in line with company gross-and-net retention revenue goals.
  • Develop success plans to ensure customer’s goals are achieved through their use of Thanx.
  • Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors across your customers’ organizations.
• Data-Focus:
  • Adept with customer data and can analyze findings to make recommendations to customers to drive ROI on Thanx.
• Technical Aptitude:
  • Become an expert on the Thanx platform.

Application Instructions

(Application instructions not provided)