hive.co

Senior Customer Success Manager

Canada

Apply now

CA$85,000 – CA$110,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Event Management, Marketing Technology, Software as a Service (SaaS)Industries

Requirements

Candidates should possess a Bachelor's degree and at least 5 years of experience in customer success, demonstrating a strong understanding of customer relationship management principles and a proven ability to drive customer growth and retention. They should have excellent communication and interpersonal skills, with the ability to build strong relationships with clients at all levels.

Responsibilities

The Senior Customer Success Manager will be responsible for owning the customer relationship, building deep relationships with stakeholders, driving product adoption, identifying opportunities for expansion, and ensuring the long-term success of key accounts. They will also proactively analyze their book of business for risks and opportunities, develop mutual value plans with customers, advocate for customer needs, and collaborate cross-functionally with Product, Support, and Sales to achieve desired outcomes and drive growth.

Skills

Customer Success

Relationship Building

Account Management

Client Engagement

Business Development

Customer Retention

Communication

Proactive Problem Solving

hive.co

Data-driven marketing platform for businesses

About hive.co

Hive.co is a marketing platform that helps businesses improve customer engagement by integrating data from various sources. It mainly targets e-commerce businesses, event organizers, and online enterprises that want to enhance their marketing strategies. The platform allows users to automate marketing campaigns and access real-time insights about their customers. Hive.co operates on a subscription model, where clients pay for different levels of service and the number of integrations they need. By connecting with platforms like Squarespace and Zapier, Hive.co enables businesses to create efficient marketing workflows. Its main features include automated deliverability, customer success tools, and real-time analytics, all designed to increase sales and customer interaction. Hive.co also prioritizes a positive work environment, focusing on employee well-being and professional development.

Key Metrics

Waterloo, CanadaHeadquarters

2014Year Founded

$120KTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer Software, Consumer GoodsIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Flexible Work Hours

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Risks

Increased competition from AI-driven marketing platforms like Klaviyo and Iterable.

Privacy concerns and regulatory changes may impact Hive's data collection practices.

Economic downturns could lead to reduced budgets for marketing platforms like Hive.

Differentiation

Hive integrates with platforms like Shopify, Mailchimp, and Facebook for seamless data sync.

The platform offers real-time insights and automated deliverability to boost customer engagement.

Hive's subscription model allows businesses to choose services based on their integration needs.

Upsides

Hive can leverage zero-party data collection to enhance data-driven marketing strategies.

AI-driven predictive analytics in email marketing can improve Hive's platform offerings.

Omnichannel marketing strategies align with Hive's strength in seamless integrations.

Land your dream remote job 3x faster with AI

Try Jobo Free