Senior Customer Success Manager
hive.co85,000 - 110,000 CAD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
IoT, Enterprise Software, NetworkingIndustries
Requirements
Candidates should possess at least 5 years of experience in technical support within the field of information technology, demonstrating a passion for identifying and solving complex problems. They should also have basic knowledge of object-oriented programming, a solid understanding of network technologies, and experience with Linux systems and container technologies such as Docker and Kubernetes, alongside a willingness to fully understand all aspects of HiveMQ technology and services.
Responsibilities
As a Senior Support Engineer, the individual will independently solve customer questions and problems to ensure a smooth customer experience, actively participate in evaluating and improving existing processes, provide hands-on support to key customers to overcome technical challenges, work in close cooperation with quality assurance, test, and developer teams, proactively improve products and documentation, acquire technical know-how to understand customer challenges, be the first point of contact for customer requests, occasionally be on-call, and maintain a friendly demeanor when interacting with customers.
Skills
Customer Support
Technical Troubleshooting
Process Improvement
Product Knowledge
Communication
Collaboration
Innovation
Hive
Provides AI models and APIs for search
About Hive
Hive offers advanced artificial intelligence models through APIs that enhance search capabilities, such as visual similarity and text-to-image search. Their deep learning models can accurately classify content and generate images and text, making them valuable for industries like sports and marketing. Hive differentiates itself with high standards of information security, holding ISO 27001:2022 and SOC Type 2 certifications. The company's goal is to empower businesses by providing AI solutions that improve their operational efficiency and decision-making.
Key Metrics
San Francisco, CaliforniaHeadquarters
2013Year Founded
$138.3MTotal Funding
SERIES_DCompany Stage
Consumer Software, AI & Machine LearningIndustries
201-500Employees