Senior Customer Success Manager
BranchSalary not specified
- Full Time
- Senior (5 to 8 years)
$120,000 – $153,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Cybersecurity, Consulting, Audit & AssuranceIndustries
Requirements
Candidates should possess a Bachelor’s degree and at least 5 years of experience in Customer Success, preferably within a SaaS or technology company, with a demonstrated track record of managing and growing high-value customer relationships. Strong communication, interpersonal, and presentation skills are essential, along with the ability to collaborate effectively across internal teams.
Responsibilities
As a Senior Customer Success Manager at Fieldguide, you will own a portfolio of high-impact customer relationships, driving long-term success, retention, and growth across multiple service lines within large advisory firms. You will build trusted advisor relationships with customer stakeholders, run strategic business reviews, and collaborate closely with Sales, Product, and Engineering to ensure customers realize meaningful business outcomes and provide critical feedback for product improvements.
Skills
Customer Success
Account Management
Cybersecurity
Privacy
ESG
Communication
Interpersonal Skills
Presentation Skills
Relationship Building
Strategic Thinking
Problem-Solving
Fieldguide
AI platform for audit and advisory services
About Fieldguide
Fieldguide enhances audit and advisory processes for businesses using artificial intelligence through its main product, the AI Advisory & Audit Cloud. This platform is designed for large advisory and audit firms, helping them save time, improve profit margins, and increase client satisfaction while managing various regulatory frameworks. Fieldguide's subscription-based model offers features like engagement management and automated report generation, making it more efficient than traditional methods. The company's goal is to transform the audit and advisory landscape with a modern, AI-driven experience.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$45.9MTotal Funding
SERIES_BCompany Stage
Consulting, Fintech, AI & Machine LearningIndustries
51-200Employees