Senior Customer Success Manager
Adobe- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor’s degree and at least 5 years of experience in Customer Success, preferably within a SaaS or technology company, with a demonstrated track record of managing and growing high-value customer relationships. Strong communication, interpersonal, and presentation skills are essential, along with the ability to collaborate effectively across internal teams.
As a Senior Customer Success Manager at Fieldguide, you will own a portfolio of high-impact customer relationships, driving long-term success, retention, and growth across multiple service lines within large advisory firms. You will build trusted advisor relationships with customer stakeholders, run strategic business reviews, and collaborate closely with Sales, Product, and Engineering to ensure customers realize meaningful business outcomes and provide critical feedback for product improvements.
AI platform for audit and advisory services
Fieldguide enhances audit and advisory processes for businesses using artificial intelligence through its main product, the AI Advisory & Audit Cloud. This platform is designed for large advisory and audit firms, helping them save time, improve profit margins, and increase client satisfaction while managing various regulatory frameworks. Fieldguide's subscription-based model offers features like engagement management and automated report generation, making it more efficient than traditional methods. The company's goal is to transform the audit and advisory landscape with a modern, AI-driven experience.