UserTesting

Customer Success Manager

California, United States

UserTesting Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Market Research, Customer Experience, User ExperienceIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate at least 3-5 years of experience in customer success, account management, or a related field, with a strong understanding of SaaS business models and customer lifecycle management. Experience in the experience research or user testing industry is a plus.

Responsibilities

As a Customer Success Manager, you will act as a strategic partner to customers, understanding their business goals and aligning UserTesting solutions accordingly. You will be responsible for driving customer adoption of the platform, delivering training and resources, and proactively engaging with customers to ensure they derive maximum value and achieve success. Additionally, you will foster customer advocacy, identify customer champions, and contribute to case studies and testimonials, while managing commercial renewals and building strategic partnerships.

Skills

Customer Success
Customer Relationship Management
Strategic Planning
Change Management
Customer Adoption
Training
Product Knowledge
Business Goals Alignment

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

Key Metrics

San Francisco, CaliforniaHeadquarters
2007Year Founded
$147.6MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.
Privacy regulations like GDPR may limit UserTesting's data collection capabilities.
Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.
The platform provides rapid, high-quality feedback from a diverse, global audience network.
UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.
The company is expanding its global market presence with new executive appointments.
Growing demand for remote user testing solutions boosts UserTesting's market potential.

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