Senior Customer Success Engineer, Canada

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Technology, SoftwareIndustries

Requirements

Candidates must have 5+ years of experience in the construction industry and 5+ years in Customer Success, Professional Services, or Technical Pre-Sales. A strong technical aptitude to master Procore's offerings and a Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS are preferred. Experience managing construction projects including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety is also preferred. The role requires candidates to be based in British Columbia and possess outstanding presentation, communication, analytical, and problem-solving skills.

Responsibilities

The Senior Customer Success Engineer will drive customer success for Procore's General Contractor, Speciality Contractor, and Owners clients in Canada, acting as a product champion and subject matter expert. Responsibilities include making data-driven recommendations for value optimization, crafting presentations to accelerate adoption, providing product roadmap updates, and leading product demonstrations. The role also involves serving as a technical account manager, fostering a positive team culture, developing mastery of Procore's products and industry best practices, and potentially traveling up to 50% for client visits, events, and office travel.

Skills

Customer Success

Product Adoption

Construction Technology

Procore Platform

Consultative Selling

Data Analysis

Product Roadmaps

Cross-functional Collaboration

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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