Director, East US and Canada Sales
Thermo Fisher ScientificSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cryptocurrency, Fintech, SaaSIndustries
Requirements
Candidates should have over 5 years of demonstrated excellence in customer service strategy and BPO management. A customer-first mindset, strong people leadership skills, and the ability to manage both in-house and outsourced teams are essential. Knowledge of operating core support and support operations teams, along with a growth mindset and problem-solving ability, is required.
Responsibilities
The CX Manager will lead the Customer Support team to deliver extraordinary support for personal and enterprise users, aiming for 80% CSAT and 90% SLA achievement. Responsibilities include improving team efficiency, managing contractors and BPO resources, creating a culture of kindness and excellence, and championing the customer's voice within the organization.
Skills
Customer Support
Customer Experience
Team Leadership
SLA Management
Contractor Management
BPO Management
Customer Satisfaction (CSAT)
VOC (Voice of Customer)
Empathy
Kindness
Excellence
Cointracker
Cryptocurrency portfolio tracking and tax reporting
About Cointracker
CoinTracker helps individuals and businesses manage their cryptocurrency investments and tax obligations. It offers a portfolio tracking and tax reporting software that allows users to connect their crypto wallets and exchanges, enabling them to monitor their balances, transactions, and investment performance in one place. A key feature is its tax reporting capabilities, which assist users in calculating their cost basis, net fiat invested, and capital gains, simplifying compliance with complex tax regulations. CoinTracker operates on a subscription-based model, providing premium features for a fee while also offering a free tier to attract new users. The goal is to provide essential services for portfolio management and tax compliance in the growing cryptocurrency market.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$98.8MTotal Funding
SERIES_ACompany Stage
Crypto & Web3, Financial ServicesIndustries
51-200Employees