Senior Customer Services Analyst (Viator) at TripAdvisor

Oxford, England, United Kingdom

TripAdvisor Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Travel, TourismIndustries

Requirements

  • 5+ years in a reporting or analytics role focused on performance measurement, reporting automation, and dashboard development (experience in operations, e-commerce, or service-oriented environments preferred)
  • Bachelor's Degree in an analytical field (math, economics, engineering, statistics, etc.), preferred; Master's Degree is a plus
  • Advanced SQL skills: comfortable with intermediate SQL including CASE, UNION, subqueries, window functions; ability to read others' code, provide feedback, and apply best practices
  • Fluent with Excel functions (LOOKUP, SUMPRODUCT, INDEX/MATCH)
  • Advanced proficiency in Tableau or visualization tool: ability to design and build robust, error-free visualizations quickly and lead discussions on visualization approaches
  • Confident with learning new tools, technologies, and methodologies
  • Python knowledge preferred but not a prerequisite
  • Excellent approach to problem-solving and analytics

Responsibilities

  • Own the design, development, and maintenance of critical reports and dashboards to support Operations and Product teams
  • Ensure consistent and accurate delivery of daily, weekly, and monthly performance reports
  • Translate stakeholder requirements into clear reporting specifications and outputs
  • Proactively identify trends and anomalies in operational data and flag them to stakeholders
  • Work with cross-functional teams to ensure KPIs and metrics are clearly defined, standardized, and effectively visualized
  • Lead initiatives to automate recurring reports using SQL, Tableau, and other tools
  • Continuously evaluate and improve existing reporting processes for accuracy, speed, and scalability
  • Be the go-to reporting expert for Operations and other cross-functional teams
  • Partner with business stakeholders to define key metrics and ensure their alignment with strategic goals
  • Ensure data definitions, metric calculations, and data sources are consistent and documented
  • Contribute to data quality improvement efforts across reporting pipelines
  • Coach junior team members in reporting best practices, SQL optimization, and data visualization techniques
  • Champion standardized reporting processes and governance frameworks across the analytics team

Skills

SQL
Tableau
Data Visualization
Reporting
Dashboards
KPI
Analytics
Automation
Operational Analysis
Customer Insights

TripAdvisor

Largest travel platform for reviews and bookings

About TripAdvisor

Tripadvisor is the largest travel platform in the world, designed to help travelers research and plan their trips. It collects millions of reviews and opinions from travelers about various services such as hotels, restaurants, activities, airlines, and cruises. Users can access this information to make informed decisions about their travel plans. Tripadvisor operates mainly through advertising revenue, offering businesses in the travel industry the opportunity to advertise and enhance their visibility on the platform. Additionally, it earns money through affiliate commissions when users book travel services through links on its site. What sets Tripadvisor apart from its competitors is its vast database of user-generated content, which provides authentic insights and recommendations. The goal of Tripadvisor is to empower travelers with the information they need to create memorable travel experiences.

Englewood, ColoradoHeadquarters
1999Year Founded
$325MTotal Funding
IPOCompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Remote Work Options
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Mental Health Support
401(k) Company Match

Risks

Potential acquisition could lead to strategic changes impacting Tripadvisor's market position.
The resignation of M. Gregory O'Hara may cause shifts in corporate governance.
Inquiry into securities law violations could result in legal challenges and financial penalties.

Differentiation

Tripadvisor is the world's largest online travel community with extensive user reviews.
The platform offers seamless links to booking tools for a comprehensive travel planning experience.
Tripadvisor's business model capitalizes on advertising revenue and affiliate commissions.

Upsides

Tripadvisor can enhance AI-driven personalization features to meet demand for tailored travel experiences.
The rise of 'workcations' presents opportunities for Tripadvisor to expand remote work-friendly content.
Tripadvisor can leverage sustainability trends by promoting eco-friendly accommodations and experiences.

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