[Remote] GTM Operations Manager - Zoom Revenue Accelerator at Zoom

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

10+ years of experience in go-to-market operations
Significant exposure to both sales and marketing functions
Proven track record in CRM SaaS industry with demonstrated results in driving growth initiatives
Experience with sales productivity and revenue intelligence solutions
Experience developing and executing cross-functional programs across marketing, sales, and customer success
A comprehensive understanding of sales methodologies, channel partnerships, and demand generation strategies
B2B SaaS sales motions and customer lifecycle management
Demonstrated ability to analyze data, identify business trends, and make data-driven recommendations

Responsibilities

Coordinate sales and marketing programs to support ZRA product growth
Help scale cross-sell and up-sell activity to existing Zoom customers
Support onboarding and adoption plans to help reduce customer churn
Contribute to building partner and self-service (PLG) sales pathways
Help improve product trial and evaluation processes
Support pricing, packaging, and product bundling initiatives
Assist with product web content, SEO, and gathering customer feedback or testimonials
Support internal product training and adoption across sales, solutions, and customer teams
Track business performance using data and provide insights to support planning
Support customer and industry initiatives, including advisory groups and customer outreach

Skills

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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