[Remote] Senior Manager, Customer Strategy and Operations at DraftKings

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, BiotechnologyIndustries

Requirements

At least 8 years of experience in strategy, operations, consulting, or program management
2+ years of experience managing people
Strong analytical, planning, and problem-solving skills
Experience working with senior leaders in strategic or advisory roles
Clear, confident communication skills with strong storytelling abilities
Familiarity with operational areas like product, analytics, engineering, or customer service
Exposure to risk or fraud operations (optional)
Bachelor's Degree (advanced degree or certification is a plus)

Responsibilities

Lead cross-functional initiatives to improve customer experience and drive operational excellence
Partner with senior leaders across Product, Engineering, Analytics, Risk, and Compliance to align priorities and streamline execution
Translate enterprise goals into clear plans and cross-functional initiatives
Manage programs end-to-end with strong structure, alignment, and accountability
Communicate updates and decisions clearly to executive stakeholders
Build scalable processes and tools that increase visibility and efficiency
Lead and develop a team, creating a culture of ownership and collaboration
Shape and execute strategies that improve customer experience and operational performance

Skills

Key technologies and capabilities for this role

StrategyOperationsProgram ManagementAnalytical SkillsProblem-solvingCommunicationStorytellingLeadershipCross-functional Collaboration

DraftKings

Online platform for fantasy sports and betting

About DraftKings

DraftKings operates in the online gaming and entertainment industry, focusing on daily fantasy sports, sports betting, and online casino games. Users can engage in daily fantasy sports contests for cash prizes, place bets on various sports events, and play casino games like slots, blackjack, roulette, and poker. The platform also includes a marketplace for digital collectibles, allowing users to buy, sell, and trade NFTs of celebrities. DraftKings ensures compliance with gaming regulations, providing a secure environment for its users. Unlike many competitors, DraftKings offers a diverse range of gaming options and revenue streams, attracting a wide audience of sports fans, gamblers, and digital collectors. The company's goal is to create a comprehensive and safe platform for users to enjoy various gaming activities and digital asset trading.

Boston, MassachusettsHeadquarters

2012Year Founded

$911.4MTotal Funding

IPOCompany Stage

Crypto & Web3, GamingIndustries

1,001-5,000Employees

Benefits

Performance Bonus

Company Equity

Risks

Class action lawsuit for alleged unlawful account termination could damage reputation.

Accusations of collusion with FanDuel may lead to antitrust investigations.

Sportsbook+ in New York may face regulatory scrutiny over its subscription model.

Differentiation

DraftKings offers a unique combination of fantasy sports, sports betting, and online casino games.

The company has ventured into the NFT market, expanding its digital collectibles offerings.

DraftKings ensures a secure gaming environment through compliance with gaming authorities.

Upsides

Partnership with Delta Air Lines could open new revenue streams through in-flight gaming.

Launch of Sportsbook+ in New York offers enhanced odds, attracting more subscribers.

Entry into the NFT market taps into the growing digital collectibles trend.

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