Senior Customer Marketing Manager

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: $130K - $165K

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and ESG (Environmental, Social, Governance). We build software for the people who enable trust between businesses. We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We’re backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more. We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth. As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About Us

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and ESG (Environmental, Social, Governance). Put simply, we build software for the people who enable trust between businesses. We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more. We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

What You’ll Do

• Create content, resources, and lead programs to help drive customer expansions.
• Develop and execute strategies to increase customer retention and engagement and work closely with the customer success team to align on customer goals and outcomes.
• Work with product marketing to create resources that help customers maximize the value of our product.
• Serve as a liaison between customers and the product team to relay customer insights and suggestions.
• Create, launch, and manage Customer Advisory Boards (CAB).
• Create and manage customer loyalty programs, customer reference and testimonial programs and execute strategies to foster a sense of community among customers.
• Manage, and grow and monitor online customer communities, collaborating closely with Customer Success (CS) leaders.
• Create case studies and success stories showcasing customer experiences and manage educational content, such as tutorials, webinars, and product training sessions.
• Track and report on key customer marketing metrics, such as customer satisfaction, Net Promoter Score, and customer lifecycle.

Requirements

• Details not provided in the job description.

Responsibilities

• Details not provided in the job description.

Application Instructions

• Details not provided in the job description.