[Remote] Advisor, Workforce Analysis at The Coca-Cola Company

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High School Diploma or GED equivalent
Preferred: BS/BA degree in related discipline (Business, Finance or Mathematics)
Preferred: Previous WFM experience
Previous forecasting experience
Advanced Microsoft Excel skills
Functional Skills:
Proven aptitude for math and analytics
Strong Microsoft Office skills (Excel, Word, PowerPoint)
Strong communication skills
Ability to multi-task and meet deadlines
Ability to collaborate and influence others
Easily adapts to change
Excellent time management and organization skills

Responsibilities

Create accurate contact center forecasts (30-minute interval to weekly)
Maintain Workforce Management system (Genesys) with accurate volume, average handle time, arrival patterns, staffing, shrinkage, and other drivers
Maintain external models (Excel/Power BI) with updated volume, average handle time, shrinkage and other drivers
Collect and analyze data accurately
Conduct regular trend analysis for specific lines of business
Partner with long-term forecasters and intraday teams to ensure end-to-end planning and execution is aligned
Identify potential process improvements
Facilitate regular forecast meetings with LOB partners
Assist with ad-hoc requests and general strategy development
Report and analyze current and historical staffing trends, make staffing recommendations
Align front-line shifts with workload projections to support prompt customer service

Skills

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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