[Remote] Resource Planning Consultant at Northwestern Mutual

The Resource Planning Consultant will conduct data analysis for operational resource and capacity planning using complex statistical analysis and quantitative methods to identify trends, anomalies, and outliers. They will create accurate long-term forecasts for volume, average handle time, and shrinkage, and develop comprehensive headcount plans. The role involves driving budget planning cycles through effective support of operational understanding and planning. Responsibilities include developing and maintaining staff models looking out 3 years, aligning with long-term business plans, budget requirements, and learning needs. The consultant will integrate and interpret data from various sources for in-depth analysis, and consult leaders with solutions and options to resolve business problems. They will recommend KPIs and metrics for measuring and reporting business results and workforce gaps, and create/maintain a workforce planning scorecard and dashboard. The role also involves identifying and recommending process improvement opportunities within the Resource Planning team and sharing observations on processes within supported business areas. Additionally, the consultant will leverage data mining, analytics, and reporting tools, and participate in cross-functional projects, developing project deliverables for various enterprise scopes.