Twilio

Senior Counsel, Product & Commercial Legal

British Columbia, Canada

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal Services, BiotechnologyIndustries

Senior Counsel, Product Legal

Employment Type: [Not Specified] Location Type: Remote Salary: [Not Specified]

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as Twilio’s next Senior Counsel on the Product Legal Team.

About the Job

This position will provide legal support to Twilio’s R&D Organization. This position is a key component of our legal team and a trusted member of the business. As a Senior Counsel, you are responsible for partnering with our global Product and Engineering teams to provide legal guidance throughout the product life cycle. You will help ensure that the development of our products and services meet our strategic objectives while complying with applicable laws and regulations in a business-centric way. You will collaborate with multiple stakeholders across the business as well as legal colleagues to help Twilio accomplish its strategic objectives in a fast-paced environment.

Responsibilities

In this role, you’ll:

  • Advise Product and Engineering during all stages of product development on how to navigate potential legal risks.
  • Work with Product and Engineering teams to ensure our products and services comply with existing applicable regulations.
  • Advise Product and Engineering teams on the go-to-market strategy for new products including structuring and drafting legal terms as required.
  • Support the commercial transactions legal team in reviewing and negotiating legal agreements with customers, vendors, and business partners.
  • Support the Privacy team in identifying privacy risks and in conducting data protection and/or Privacy Impact Assessments.
  • Review marketing materials in relation to our product and service offerings.
  • Collaborate with legal colleagues to monitor and analyze developments in regulations applicable to our product and service offerings and advise internal teams as necessary.
  • Assist with governance as it relates to the development and deployment of Artificial Intelligence (AI) features in products and AI model development to ensure responsible use, compliance with AI regulations, and alignment with industry best practices.
  • Help develop and maintain legal processes and documentation to support the product legal team function.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • J.D. with strong academic credentials and demonstrated record of success as a lawyer and Member of local State Bar or eligible to register as Registered In-House Counsel.
  • 8+ years of legal experience, at least three of which should be in an in-house environment at a technology company.
  • Ability to work both independently and as part of a cross-functional team.
  • Proven experience counseling product and/or engineering teams on issues that may include compliance with regulatory frameworks.
  • Excellent organizational and project management skills, effective communication skills, quick learner.

Skills

Legal advising
Product legal support
Regulatory compliance
Contract drafting
Legal risk management
Cross-functional collaboration

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters
2008Year Founded
$243.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.
Layoffs of 295 workers could decrease morale and affect service quality.
Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.
The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.
Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.
Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.
Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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