Legal Counsel - Product, Platform & AI

Employment Type: Full-time

Position Overview

UserTesting is seeking a pragmatic and collaborative Legal Counsel to serve as the primary legal expert for product, platform, engineering, and AI initiatives. This role offers a unique opportunity to influence UserTesting's responsible innovation by providing sharp, business-savvy legal insights across strategic technical domains. You will handle complex product regulations, advise on transformative AI capabilities, and help craft scalable legal frameworks. You will partner closely with senior leaders in R&D, Go-to-Market (GTM), and Strategy to guide decision-making, mitigate risk, and translate innovation into tangible business impact.

About UserTesting

UserTesting is the leader in human insight, dedicated to helping organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by integrating real human perspectives throughout the development process, from ideation to launch. Leveraging the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by over 3,000 organizations globally, including 75 of the Fortune 100, UserTesting delivers measurable business outcomes, reduces risk, and enables teams to deliver with confidence. Joining UserTesting means becoming part of a passionate team focused on transforming how companies understand and connect with their customers.

The Team

You will join our Legal & Compliance team, a close-knit, high-trust group committed to providing clear, accessible, and enabling legal support. We collaborate extensively with teams across the company, operating with empathy, speed, and curiosity. You will report to the Head of Legal and work daily with cross-functional stakeholders in Product, Engineering, Security, Commercial, and Strategy.

What We’re Looking For

We are seeking candidates with:

• Extensive Experience: Advising on legal issues related to product, platform, and intellectual property (IP) within a tech-forward environment.
• AI/ML Legal Knowledge: Working knowledge of legal topics pertaining to Artificial Intelligence (AI) and Machine Learning (ML), including data rights, generative content, and model transparency.
• Navigating Ambiguity: Proven ability to navigate ambiguity and triage legal concerns across IP, commercial, regulatory, and competition matters.
• Business Acumen: A proactive, business-minded approach that simplifies complexity and builds trust.
• Communication Skills: Clear, concise communication and strong personal accountability.
• Collaboration: A collaborative mindset and high-context communication style capable of influencing stakeholders at all levels.

We encourage you to apply even if you don’t meet every single requirement. We value diverse perspectives and are committed to building a team that represents a variety of backgrounds, experiences, and skills.

Compensation

• Salary Range: $140,000 - $190,000 (base pay)
• Compensation will be determined based on qualifications, experience, and skills.
• UserTesting is committed to pay equity and regularly reviews compensation practices in line with market standards and our compensation philosophy.

Company Information

• UserTesting is an Equal Opportunity Employer.
• UserTesting is a participant in the U.S. Federal E-Verify program.
• We encourage applications from women, minorities, individuals with disabilities, and protected veterans. We welcome diverse backgrounds, experiences, abilities, and perspectives.
• UserTesting will consider qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance, as applicable.