Senior Coordinator, Clinical Systems & Operations

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Health, HealthcareIndustries

Requirements

Bachelor's degree in a relevant field is preferred. Experience with clinical operations and systems such as Salesforce, Medallion, Clinicapp, and Zendesk is beneficial. Proficiency in data visualization tools like Tableau and Power BI is required. Strong analytical skills and experience in project coordination are necessary.

Responsibilities

Manage and prioritize support tickets for Clinical Delivery teams, ensuring timely resolution and escalation. Monitor system performance and troubleshoot issues proactively. Serve as a technical resource for the Clinical Delivery team, supporting data visualization and making data insights accessible. Maintain ticket documentation and track resolutions to identify improvement opportunities. Analyze trends in support tickets and operational metrics to identify systemic issues. Coordinate with cross-functional teams to resolve complex technical issues. Support operational analytics projects from initiation to completion, tracking objectives, timelines, and deliverables. Monitor project progress and provide regular status updates to stakeholders. Assist clinical operations by identifying risks and forecasting demand for services and resources. Participate in cross-functional project meetings and maintain project documentation. Monitor project risks and escalate concerns to ensure on-time delivery.

Skills

Clinical Systems

Operations

Data Analysis

Reporting

Metric Tracking

Strategic Improvement

Operational Improvement

Twin Health

Monitors and treats chronic metabolic diseases

About Twin Health

Twin Health focuses on addressing chronic metabolic diseases by targeting their root cause: damaged metabolism. The company operates in the healthcare and wellness market, specifically for individuals suffering from conditions like diabetes and Metabolic Syndrome. Twin Health uses its Whole Body Digital Twin technology, which combines sensors, artificial intelligence, and medical science to create a virtual model of the human body. This technology allows for real-time monitoring and analysis of a person's metabolic functions, enabling the creation of personalized treatment plans. Unlike its competitors, Twin Health emphasizes reversing and preventing these diseases through a subscription-based model that provides continuous support and updates. The goal of Twin Health is to effectively manage and reduce the prevalence of chronic metabolic diseases, improving the health of millions globally.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$227.1MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Health Savings Account/Flexible Spending Account

Company Equity

Remote Work Options

Flexible Work Hours

Risks

Competition from companies like Virta Health threatens Twin Health's market share.

Privacy concerns and regulatory scrutiny challenge wearable technology data collection.

Economic downturn may impact consumer spending on health subscriptions, affecting revenue growth.

Differentiation

Twin Health's Whole Body Digital Twin offers real-time metabolic monitoring and personalized treatment.

The platform integrates AI, sensors, and medical science to reverse chronic diseases.

Twin Health targets root causes of metabolic diseases, unlike competitors focusing on symptoms.

Upsides

Growing digital twin market offers strong potential for Twin Health's technology.

Increasing trend in personalized medicine aligns with Twin Health's treatment approach.

AI-driven solutions adoption by healthcare providers enhances collaboration opportunities for Twin Health.

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