Senior Conversational Content Designer & Language Architect at Remitly

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BiotechnologyIndustries

Requirements

Candidates should possess at least 5 years of experience in content design, with additional skills in content strategy, and experience creating and tuning content for small and large language models (LLMs) used as the foundation of conversational designs and virtual assistant experiences. Familiarity with UX product accessibility best practices and expertise in content usability research are preferred.

Responsibilities

The Senior Conversational Content Designer & Language Architect will create new content and iteratively improve content based on product and design team feedback, customer feedback and metrics, and UX research insights. They will also ensure the UX content reflects Remitly’s brand and product voice and tone, establish content strategy, content patterns, and best practices for scalable, global user experiences, partner with product design, product management, and engineering teams, and contribute to the expansion and ongoing improvements of content design standards and the design system.

Skills

Conversational Design

UX Content Design

Voice and Tone

Messaging

Content Strategy

User Journey Mapping

Design Systems

Customer Feedback Analysis

UX Research

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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