Senior Customer Success Manager- Life Sciences
H1Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Enterprise Software, ConsultingIndustries
Requirements
Candidates should have experience in the Life Sciences space with knowledge of document and data collection and storage, and exposure to implementing, supporting, or administering business/IT operations for software solutions. Strong business level communication skills in both English and Japanese are required, and candidates should be based in Tokyo, Japan.
Responsibilities
As a Senior Consultant, you will lead life science customers in the rapid configuration and implementation of Veeva’s Vault Development Cloud, managing tasks throughout the implementation lifecycle including workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities. You will collaborate with customers and team members to ensure alignment of processes to system design and functionality, co-work with a project manager, and collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company, ensuring customer success from beginning to end of the engagement life cycle.
Skills
Life Sciences
Vault Development Cloud
Configuration
Implementation
Validation
Migration
Integration
Training
English
Japanese
Software Solutions
Business Communication
Veeva Systems
Quality and regulatory software solutions provider
About Veeva Systems
Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.
Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees