Senior Community Lead at WeWork

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real EstateIndustries

Requirements

Previous experience in team management
Previous experience in customer service and satisfaction
Previous experience in indicator management
Desirable experience in events
Desirable experience in negotiations
Availability to work 8 hours per day in person, Monday to Friday
Basic knowledge of Google tools (Gmail, Sheets, etc.)
Communicative, curious, and innovative, with a desire to learn
Availability to work in the Greater São Paulo area

Responsibilities

Act as a representative of the WeWork culture and be a leader by example; support team development through coaching, feedback, time-off tracking, and related activities; represent the Business Manager in the Cluster by propagating important messages to the team
Act as the cluster focal point for resolving medium to high-complexity problems; perform follow-up on difficult cases and billing/revenue collection
Analyze key company performance indicators to support the Business Manager in decision-making
Propose and plan corrective actions to address critical operational points and customer experience
Participate in projects for improvement and cascade information to the team

Skills

Team Leadership

Coaching

Feedback Management

Problem Resolution

KPI Analysis

Performance Tracking

Corrective Action Planning

Customer Experience

Billing Management

Revenue Collection

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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