Senior SQL Developer - Snowflake
Kunai- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor’s or Master’s degree in Computer Science or an equivalent discipline, along with 5+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role. Strong writing and communication skills in English with attention to detail are required, as well as excellent knowledge of at least one major RDBMS and an in-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions.
As a Senior Cloud Support Engineer, you will drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using various communication methods. You will adhere to response and resolution SLAs and escalation processes, demonstrate good problem-solving skills and be process-oriented, utilize Snowflake environment and tools to investigate issues, document known solutions, report bugs and feature requests, partner with engineering teams, and provide support coverage during holidays and weekends based on business needs. You will also be responsible for providing support to Snowflake Priority Support customers, developing a strong understanding of their use case, and delivering exceptional service to enable continuity and performance.
Data management and analytics platform
Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.