Senior Client Success Manager

Salary:

Location Type: Fully Remote

Employment Type:

Position Overview

Modern Health is seeking a driven, creative, and passionate Senior Client Success Manager to own large-scale employer relationships from launch through contract renewal. This role involves partnering with Fortune 500 companies and similar organizations to drive product adoption, engagement, client retention, and growth. You will serve as a product expert, strategic consultant, and mental health champion for senior HR executives and business leaders. Your collaboration with clients and the internal product team will be instrumental in continuously improving the platform's functionality and benefits.

This position reports to the Director, Client Success & Renewals.

Company Information

Modern Health is a leading mental health benefits platform for employers, offering a comprehensive solution for employee well-being. It is the first global platform to provide access to one-on-one, group, and self-serve digital resources covering emotional, professional, social, financial, and physical well-being. Modern Health guides individuals to the right care at the right time, whether for proactive stress management or treatment for depression. The company empowers organizations to foster a culture where employees can thrive and be their best selves.

Funding & Recognition:

• Backed by investors including Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures.
• Raised over $170 million in less than two years, achieving Unicorn status as the fastest entirely female-founded company in the U.S.
• Recognized for excellence with awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and the 2023 Well-Being Trailblazer Award.

Culture: Modern Health cultivates an "It Takes a Village" culture characterized by high empathy and high accountability, with a strong drive to win. Key cultural tenets include:

• Obsession to Win: Highly ambitious and passionate about the work, delivering excellence, and continuously innovating to meet customer needs.
• Accountability and Reliability: A team-oriented environment that emphasizes transparent communication, continuous feedback, trust, and reliability.
• Empathy: A supportive and diverse culture that uplifts team members, fostering collaboration and respect.
• Bias Towards Action: A fast-paced environment that encourages initiative, decision-making, experimentation, and iteration.

Workforce: Modern Health operates as a fully remote workforce. To maintain culture and team connection, overlapping hours are required. Team members outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

Requirements

• Ideal candidates are based in the Pacific or Mountain time zones.
• Prior experience managing large-scale client relationships is essential.
• Comfortable partnering closely with senior HR executives and business leaders.

Responsibilities

• Own Modern Health’s large-scale employer relationships from launch through contract renewal.
• Partner with Fortune 500 companies and similar organizations to drive product adoption and engagement.
• Focus on client retention and growth over time.
• Serve as a product expert, strategic consultant, and mental health champion for clients.
• Collaborate with clients and the internal product team to enhance platform functionality and benefits.

Application Instructions

If you are excited about this role and Modern Health's mission, we encourage you to apply.