Business Process Manager
ServiceNowFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates must possess strong skills in both Business Process Management and Business Analysis, with a proven ability to lead cross-functional teams. A strong business aptitude, change management, and problem-solving skills are essential, along with the ability to challenge the status quo and influence change. Experience with industry-standard methodologies like Lean Six Sigma and Agile is required.
The Senior Business Process Manager will optimize business processes to enhance operational excellence and customer satisfaction. Responsibilities include leading discovery workshops to identify process pain points, analyzing process effectiveness and maturity, designing future state processes aligned with strategic objectives, and supporting the establishment of process execution and monitoring capabilities. The role also involves supporting a community of practice for business process management methodology sharing across the organization.
Cloud-based EHR solutions for senior care
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.