Implementation Specialist
Included HealthFull Time
Mid-level (3 to 4 years)
Candidates should have 5+ years of experience in software implementation and consulting, including managing complex projects and multi-stakeholder rollouts. Expertise with project management tools, mortgage software implementations, and technical systems configuration is required. Familiarity with loan origination workflows, change management concepts, and client-facing roles in mortgage tech or financial services is preferred. Strong communication, problem-solving, and stakeholder influence skills are essential.
The Implementation Consultant will own customer implementations from kickoff to go-live, acting as a trusted advisor to guide clients through platform capabilities and best practices. They will manage multiple customer projects, lead discovery sessions, design implementation plans, and partner cross-functionally with internal teams. Responsibilities include identifying and resolving roadblocks, creating implementation assets, and mentoring junior team members.
Cloud-based platform for mortgage operations
Polly.io offers a platform designed to improve the mortgage industry by making operations more efficient for lenders. The platform is cloud-based, which means it uses internet technology to provide secure and scalable services. This allows lenders to access advanced tools for data analysis and machine learning, helping them to price loans and manage loan locks more accurately and quickly than traditional methods. Polly.io also features a Loan Trading Exchange that connects buyers and sellers of mortgage loans, making the process more transparent and efficient. By providing real-time analytics and market insights, Polly.io helps lenders make better decisions. The goal of Polly.io is to empower lenders of all sizes to enhance their productivity and profitability through its comprehensive suite of tools.