Senior Business Operations Manager

Employment Type: Full-time

Position Overview

At Offchain Labs, we are committed to creating a decentralized, secure, and transparent future through blockchain technology. We are looking for thinkers and doers who are eager to embrace new challenges and seek solutions that will push existing boundaries. If you believe in the importance of transparency, trust, and the decentralization of control, and if you’re curious, adaptable, and want to disrupt the status quo, then we want to hear from you.

Our flagship product, Arbitrum One, is a dominant force in Ethereum scaling and is trusted by enterprises, developers, and users worldwide. We are constantly building on this success, rolling out innovative tools such as Arbitrum AnyTrust, Arbitrum Orbit, Stylus, BoLD, and Arbitrum Nitro. Offchain Labs also contributes to the Ethereum core protocol with the Prysm consensus client.

We're seeking a Senior Business Operations Manager to drive operational excellence across the company. This role sits at the intersection of strategy and execution, working closely with all departments to optimize processes, improve efficiency, and support our growth objectives. The ideal candidate brings experience in crypto, fintech, or high-growth startups and thrives in a fast-paced, tech environment.

Responsibilities

• Support the day-to-day intake, triage, and resolution of a wide variety of operations requests, contributing to a responsive and high-quality experience for all stakeholders.
• Collaborate with the Operations team to continuously improve how incoming requests are tracked, prioritized, and executed—ensuring process efficiency and consistency.
• Participate in cross-functional initiatives such as device procurement, license management, vendor sourcing and vetting, system/tool implementations, and ad hoc purchases.
• Contribute to the development and upkeep of internal documentation (for Ops) and external-facing guides and resources to support other teams in navigating Ops processes.
• Help identify process gaps, inefficiencies, or recurring issues, and recommend improvements in coordination with the broader team.
• Work alongside teammates to implement a more strategic and standardized approach to how the Ops function handles requests and executes projects.
• Provide hands-on support in operational project work, ensuring deliverables are completed with accuracy, timeliness, and attention to stakeholder needs.
• Partner with other team members to track metrics and patterns in requests, helping inform process refinement and resource planning.

Requirements

• 7+ years of business operations, strategy, or management consulting experience.
• Proven track record of scaling operations, especially in a startup environment.
• Exceptional analytical and problem-solving abilities.
• Strategic thinker with strong execution capabilities.
• Strong project management skills.
• Excellent communication and presentation skills for executive-level audiences.
• Proficiency in data analysis tools (SQL, Excel, Tableau, or similar).
• Experience with operational tools like Notion, Monday, Salesforce, or similar platforms.
• Comfortable operating in a fast-paced, tech environment.

Company Information

At Offchain Labs, we are not just building products — we’re leading a movement. We are committed to creating a decentralized, secure, and transparent future through blockchain technology. Our mission is to push the boundaries of blockchain innovation and foster a creative, collaborative, and inclusive culture where ideas can come to life. We know that the future of blockchain technology is limitless, and the best way to achieve this is by working with the brightest minds.

Following the successful raising of $3.8M in seed funding in January 2019, as well as $20M in Series A and $100M in Series B funding in 2021, we are looking to expand our team. We invite individuals with a strong interest in blockchain and a talent for approaching problems from unique perspectives to join us in shaping the future of this dynamic field.

Why Offchain Labs? Our team is committed to bridging the gap between the current state of blockchain and its potential.