Keywords Studios

Senior Business Development Manager

Canada

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Video Game ServicesIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Not specified
  • Salary: Not specified

Description: Since 1998, Keywords Studios has been reshaping how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. They offer solutions to video game developers and publishers, including art, audio, testing, localization, and Player Engagement – one of the fastest-growing Service Lines. Player Engagement provides technical support, community management, and trust & safety services for AAA and Indie studios. This role focuses on driving sales for diverse service lines in 2025, specifically Player Engagement services like Player Support, Player Safety, Helpshift ticketing platform, and Community Management. As a fully remote position based in Europe, the Business Development Manager will lead strategic sales initiatives, build client relationships, and expand service offerings.

Requirements

  • Leadership: Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
  • Support: Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
  • Communication: Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery. Represent Keywords at key industry trade conferences, providing strategic insights and expert support.
  • Business Expertise: Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction.
  • Collaboration: Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships and identify upselling opportunities.

Responsibilities

  • Drive sales for diverse service lines within Player Engagement (Player Support, Player Safety, Helpshift, Community Management).
  • Lead strategic sales initiatives and expand service offerings.
  • Build and maintain lasting client relationships.
  • Identify key industry trends and opportunities.
  • Manage opportunities throughout the sales lifecycle.
  • Represent Keywords Studios at industry trade conferences.
  • Collaborate with internal teams (operations, solutions, marketing).

Application Instructions

  • Not specified

Skills

Sales Strategy
Client Relationship Management
Account Management
Industry Trend Analysis
Business Development
Strategic Planning
Communication
Client Support
Trade Conference Representation

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.

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