Payer Relationship Manager

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $109,200 - $156,000

Alma is on a mission to simplify access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. Alma provides therapists with tools to run and grow their businesses sustainably. The company is available in all 50 states, with over 20,000 therapists in its network and a free directory for those seeking a therapist. Alma has raised $220.5M in funding and was recognized as one of Inc’s Best Workplaces in 2022 and 2023.

The Payer Relationship Manager will act as the primary link between Alma's health insurance partners and internal teams, fostering collaboration and alignment. This role involves cultivating strong relationships with payer contacts and working cross-functionally with Operations, Product, Engineering, and Data teams to balance payer and internal needs, ensuring the success of partnerships.

Requirements

• A proven 2-3 year track record in an account-facing role within the healthcare, insurance, or technology sectors.
• Exceptional interpersonal and communication skills, with the ability to build rapport and foster meaningful connections with diverse stakeholders.
• Creative thinking with strong analytical skills, capable of identifying challenges and implementing strategic solutions.
• Ability to collaborate effectively across teams to drive collective success and contribute to a positive work environment.
• Thrives in a fast-paced start-up environment, demonstrating flexibility in the face of change and resilience when navigating challenges.

Responsibilities

• Serve as the primary point of contact for network & operations partners at assigned payer accounts, building strong relationships and acting as a trusted advisor.
• Support internal teams in prioritizing, escalating, and resolving operational issues with payer partners.
• Maintain a comprehensive understanding of each payer relationship, including strategic initiatives beyond day-to-day operations, to enable more effective management.
• Coordinate and manage regular partnership calls with external partners to ensure top priorities are discussed.
• Drive projects within the Payer Success team to develop scalable processes that improve support for internal teams and payer accounts.
• Monitor payer health metrics to assess performance, contribute to regular team reporting, and help prioritize internal efforts for issue resolution.
• Deliver quarterly business reviews highlighting operational strengths and areas for improvement.

Benefits

• Remote-first company
• Health insurance plans (medical, dental, vision) through Aetna and MetLife, including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO

Company Information

• Website: [Link to Website]
• Job Board: [Link to Job Board]
• Values: [Link to Values]
• Candidate Interview Guide: [Link to Candidate Interview Guide]

Compensation Philosophy

Alma's compensation philosophy is driven by its value of building equity. New hires are typically brought in near the middle of the listed salary bands to ensure pay equity, and compensation is not negotiated. All individuals hired at the same level and role receive the same salary and equity.