Senior Ambassador at Abbott

Karachi, Pakistan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, HealthcareIndustries

Requirements

Bachelor's degree; preferably BE/ME in Biomedical/Electrical/Mechanical
Minimum of 5-6 years’ experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts
Proven track record in a similar position supported by management and customer references
Excellent product and industry knowledge
Strong understanding of key stakeholders and customer dynamics
Strong solution selling and relationship building skills
Strong communications skills both verbal and written

Responsibilities

Develop a Strategic Growth Plan at the territory level and leverage the plan daily
Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks
Conduct Client Business Reviews every 90 days (Operational reviews) to ensure clients and Abbott are honoring their commitments and execute on identified client needs
Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues)
Support renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the account
Work with client to ensure entire Abbott solution is being utilized as expected
Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities
Analyze test menu and ordering patterns to assess gaps and provide solutions
Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies
Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions
Drive Alinity, Hematology and Digital Health Solutions solutions at every account
Manage post-sales client support activities, such as confidently operate all Alinity Instruments, install and configure assays on the Alinity instrument, perform assay integration, calibration, precision, linearity, and method comparisons for the Alinity
Exhibit and articulate value proposition and solutions and consult with client to improve operations and KPI’s
Deliver insights to clients, as well as Enterprise team
Develop relationships with all internal stakeholders i.e. Lab Director, Department Supervisors, IT Manager and Medical Director
Maintain a high NPS score (OneNPS and tNPS) at each account and address NPS “hot sheets”
Leverage marketing collateral to demonstrate Core Diagnostics value i.e. Client presentations, Workshops (Educational and Abbott internal), Client Business Reviews
Lead integration activities and participate in implementation activities per Test of Record (TOR) process
Oversee progress of cross-functional implementation team (post-sale) with project manager
Maintain accurate and up-to-date client data in MyDASH and execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions, and upgrading and renewing service contracts

Skills

MyDASH

Account Planning

Client Business Reviews

Strategic Growth Planning

Alinity Instruments

Hematology

Digital Health Solutions

Assay Installation

CRDx Frameworks

Test Menu Analysis

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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