Senior Accounts Manager at HomeX

Colombo, Western Province, Sri Lanka

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate Technology, Legal ServicesIndustries

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field
Fluency in Spoken and Written English
Minimum of 5 years of experience in account management or a client-facing role, preferably within the software or legal sectors
Demonstrable and extensive experience in increasing revenue from existing clients
Proven ability to manage a portfolio of key client accounts and drive revenue growth
Experience working with law firms or in the legal sector is highly advantageous
Proficiency in CRM software (e.g., HubSpot)
Strong understanding of sales processes and account management methodologies
Exceptional communication and negotiation skills
Strong analytical and problem-solving abilities with a results-driven mindset
Excellent organisational and time-management skills
Ability to work independently and as part of a collaborative team

Responsibilities

Serve as the primary point of contact for a portfolio of key client accounts, particularly law firms
Build and maintain strong, long-lasting relationships based on trust and a deep understanding of client needs
Ensure a high level of client satisfaction and retention through proactive communication and superior service
Develop and implement strategic plans to manage and grow client accounts, with a specific focus on expanding client revenue streams
Proactively identify and pursue new business opportunities, including upselling and cross-selling additional products and services within existing client relationships
Collaborate with internal teams, including product and sales, to ensure client needs are met and new solutions are effectively delivered
Monitor account performance against key metrics and prepare regular reports for internal stakeholders
Provide market insights and client feedback to inform product development and business strategy
Collaborate with other account managers and sales teams to share best practices and contribute to overall business goals
Act as a mentor to junior team members, providing guidance and support as needed

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementUpsellingCross-sellingStrategic PlanningRevenue GrowthClient RetentionSales CollaborationReportingMarket AnalysisUK Legal Sector

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position based in Colombo.

What salary or compensation does this role offer?

This information is not specified in the job description.

What experience and skills are required for this Senior Accounts Manager role?

Candidates need a minimum of 5 years in account management or client-facing roles, preferably in software or legal sectors, with demonstrable experience in upselling and cross-selling to increase revenue. Required technical skills include proficiency in CRM software like HubSpot and understanding of sales processes. A Bachelor’s degree in Business Administration, Marketing, or related field, plus fluency in spoken and written English, are also required.

What does the team collaboration look like in this role?

The role involves collaborating with other account managers and sales teams to share best practices, contributing to business goals, and mentoring junior team members.

What makes a strong candidate for this Senior Accounts Manager position?

A strong candidate has 5+ years of account management experience, especially with law firms or in the legal sector, proven revenue growth through upselling/cross-selling, and exceptional client-facing skills.

HomeX

Comprehensive home repair and maintenance services

About HomeX

HomeX provides a range of home repair services designed to assist homeowners with maintenance and repair needs. The company offers two main services: virtual technical assistance and in-home repair services. Through the Remote Assist service, clients can connect with a technician via call or video chat to receive expert advice and troubleshooting, which helps save time and costs. If the issue cannot be resolved virtually, HomeX can arrange for an in-home visit to ensure the problem is addressed effectively. HomeX's pricing is flexible, tailored to the specific project, allowing clients to pay only for the services they require. This approach makes HomeX different from competitors by combining virtual support with the option for in-person assistance, creating a seamless experience for homeowners. The goal of HomeX is to simplify the home repair process, making it more accessible and less frustrating for homeowners.

Chicago, IllinoisHeadquarters

2017Year Founded

$87.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Competitive compensation packages

Equity

Performance-based incentives

Competitive benefits

Risks

Competition from tech giants like Amazon could threaten HomeX's market share.

Rising labor costs may impact profitability, especially with in-home repair service expansion.

Consumer privacy concerns could lead to regulatory scrutiny of Remote Assist services.

Differentiation

HomeX offers both virtual and in-home repair services, providing comprehensive solutions.

Remote Assist allows expert guidance through video, call, or chat, reducing the need for visits.

Flexible pricing model caters to a wide range of budgets and project complexities.

Upsides

Raised $90M to expand services across North America, enhancing growth potential.

Increased demand for virtual home services due to remote work trends boosts market opportunity.

Advancements in AI enable HomeX to offer proactive and efficient predictive maintenance solutions.

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