Senior Account Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Salary not provided)

Loopio is seeking a results-driven, relationship-focused, and process-oriented Account Manager to drive value and expand relationships with existing enterprise customers. This role involves owning the commercial relationship, partnering with Customer Success Managers, and identifying renewal and expansion opportunities across multiple industry verticals. It's a chance to accelerate your career within a rapidly growing company.

Requirements

• Experience in account management, sales, or customer success.
• Strong relationship-building skills.
• Excellent communication skills (written and verbal).
• Ability to understand and articulate the value of a SaaS product.
• Experience with CRM systems (Salesforce and Gainsight preferred).
• Ability to negotiate contract terms and pricing.
• Understanding of license management principles.

Responsibilities

• Renewal Negotiations & Expansion: Lead end-to-end conversations around renewal negotiations and expansion opportunities with enterprise customers (2500-10,000 Employees).
• Relationship Building: Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video, and in-person meetings.
• Customer Mapping & Strategy: Map customer organizations and develop strategies to build relationships with new business units, product lines, or regions.
• Collaboration with Customer Success: Partner closely with Customer Success Managers to understand customer adoption, develop pricing strategies, and identify expansion opportunities.
• Contract Negotiation: Negotiate contract terms and pricing with guidance from internal departments and management.
• Customer Support: Respond to customer requests for additional users and upgrades.
• Presentations: Present to key stakeholders and executives the value of expanding Loopio’s usage within their organization.
• Executive Relationship Management: Own executive relationships with assigned book of business.
• Discoveries & Demos: Conduct discoveries and online demonstrations of the Loopio platform to interested user groups.
• Playbook Development: Build engaging “playbooks,” email templates, and meeting frameworks.
• Customer Health Monitoring: Leverage engagement and product data to identify growth opportunities and flag risk.
• Forecasting & Reporting: Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings.
• Salesforce & Gainsight Maintenance: Maintain and update account information in Salesforce & Gainsight; close renewals and expansions.
• License Management: Monitor consumption and usage, and identify expansion opportunities.
• Cross-Functional Collaboration: Work with Product, Development, Marketing, Sales, and CS teams to communicate customer feedback and priorities.

Application Instructions

(Application instructions not provided)

Company Information

Loopio is a rapid-growth company.