Responsibilities

As an Account Manager, you will build and maintain valued relationships with customers to ultimately drive business growth and ensure retention, articulate and position the value Eventbrite drives for our customers (with a focus on proven success and ROI) through consistent measurement, reporting, and check-ins, manage all renewal, contract negotiation, and commercial activities for customers, work cross-functionally to identify growth opportunities, resolution strategies, and ultimately structure contract agreements that drive long-term value to both the organizer and the company, identify upsell opportunities within the existing account base - prioritizing high value accounts, identify new business opportunities through referrals to regularly deliver leads to the acquisition team, continuously deliver feedback to leadership teams and participate in process improvements and optimization of existing procedures, and responsible for feeding back to the business on competitive threat.