Account Manager (EST and CST)

Position Overview

• Location Type: [Not Specified]
• Job Type: [Not Specified]
• Salary: $74,300 - $133,800 USD

Eventbrite is seeking an Account Manager to join their Account Management Team. This role focuses on retaining and growing the company's customer base by maximizing value from a dedicated account book of business through contract renewals and upsell opportunities. The team operates at high velocity, engaging with creators to understand their business trends and identify opportunities for mutual growth.

Responsibilities

• Build and maintain valued relationships with customers to drive business growth and ensure retention.
• Articulate and position the value Eventbrite provides to customers, focusing on proven success and ROI through consistent measurement, reporting, and check-ins.
• Manage all renewal, contract negotiation, and commercial activities for customers.
• Work cross-functionally to identify growth opportunities, resolution strategies, and structure contract agreements that drive long-term value.
• Identify upsell opportunities within the existing account base, prioritizing high-value accounts.
• Identify new business opportunities through referrals to regularly deliver leads to the acquisition team.
• Continuously deliver feedback to leadership teams and participate in process improvements and optimization of existing procedures.
• Feed back to the business on competitive threats.

Requirements

• 3+ years of experience in a Sales or Customer Success/Account Management role with a focus on revenue growth and contract negotiation.
• Demonstrated experience managing customer renewals and upsells with a SaaS product to attain predetermined goals and quotas.
• Proven ability to manage a large book of business.
• Strong organization skills and superb capabilities with managing a large volume of tasks, responsibilities, and deadlines.
• Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude.
• Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel), and Google Applications (Analytics, Docs, Sheets, Slides).

Bonus Points

• Previous experience in the event or ticketing industry.
• Strong sales and negotiation skills.
• Experience using Groove, Gong.

About Eventbrite

Eventbrite is a people-first organization committed to building the global platform for live experiences. They cultivate an environment where individuals can be their whole selves.

Pay Transparency

The disclosed wage range is an estimate and takes into account various factors including skills, experience, licensure, and business needs. It has not been adjusted for geographic differentials. Compensation decisions are made on a case-by-case basis. Employees may also be eligible for Eventbrite’s incentive programs (e.g., equity, annual incentive bonus, commission plans), subject to applicable rules and restrictions.