Salesforce Support, Order To Cash at S&P Global

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Total experience of 3+ years
At least 2 years of experience working with Salesforce and/or on a Technical Support Team in a related field
Basic understanding of Agile best practices
Good understanding of development environments and testing processes
Good communication skills (verbal and written) and ability to articulate problems and provide comprehensive solutions
Bachelor’s Degree or Master’s Degree in Engineering or equivalent
Excellent team player & interpersonal skills
Experience collaborating with clients on business process enhancements
Preferred Qualifications
Knowledge of Zuora or CPQ, or other OTC Applications
Knowledge of Salesforce Application (some combination of Opportunity Management or Quote Management implementation knowledge is a plus)

Responsibilities

Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations
Collaborate with end users, product owners, and development teams across Order-to-Cash tools, Salesforce, and Entitlements teams
Be proactive in understanding and analyzing technical solutions and identifying areas to improve them
Identify areas to strengthen operational effectiveness and excellence, leverage technology, and improve the quality of processes, programs, or applications
Engage with stakeholders and understand requirements for issue resolution
Be an active member of a technical support team and manage the resolution of critical incidents
Assist in creating comprehensive technical documents
Effectively execute the Month-end close process through collaboration with various stakeholder groups and mitigating impediments
Supervise activities between resources and facilitate smooth workflow for service delivery
Build Knowledge Base articles, Playbooks, and documentation
Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology
Monitor user feedback and areas of concern; engage with the Scrum team and Product Owner for suggested areas of improvement
Stay up to date with current field practices to enhance service standards and delivery
Understand end-to-end solutions and integrations in the overall architecture
Remain knowledgeable of current technology and carry out research to identify new trends for maximum results

Skills

Salesforce

CRM

Order to Cash

Business Analysis

Scrum

Incident Management

Technical Documentation

Process Improvement

Stakeholder Engagement

Integrations

Entitlements

Month-end Close

Knowledge Base

Playbooks

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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