Sales Trainer at Centerfield

Montego Bay, St. James Parish, Jamaica

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, Customer AcquisitionIndustries

Requirements

Previous experience in call center sales environments and working knowledge of system processes
Prior call center leadership experience
1-2 years of training experience in a related field or industry
Excellent verbal and written skills with experience in creating effective presentations
Proficiency in MS Office (Outlook, Excel, Word, and PowerPoint)
Detail-oriented with proficiency in follow-up and time management skills
Self-motivated, highly enthusiastic, and able to work with minimal supervision
Ability to make sound decisions quickly in a fast-paced work environment
Strong interpersonal skills and ability to communicate with various levels of employees
High level of accuracy
Ability to foster open two-way communication
Problem solver and highly organized

Responsibilities

Accountable for the ongoing development, maintenance, and implementation of call center training programs, including product knowledge updates, sales closing techniques, and systems training
Work closely with various department leaders to identify needs for further agent development
Monitor the knowledge transition of classroom training to productivity
Train best practices while providing coaching, guidance, and feedback to create high-quality agents
Collaborate with management to identify company training needs, performance gaps, and implement training best practices to ensure alignment with company needs
Administer training for designated customer groups, delivering, projecting, and motivating trainees through effective training methodologies in group and individual classroom dynamics

Skills

Call Center Training

Product Knowledge

Sales Closing Techniques

Systems Training

Performance Coaching

Training Program Development

Performance Gap Analysis

Agent Development

Centerfield

Customer acquisition through sales and marketing

About Centerfield

Centerfield focuses on customer acquisition through effective sales and marketing strategies, primarily using digital channels like text and chat. They create personalized buying experiences for customers and help major brands in home services and telecommunications close around 2,000,000 sales annually. Operating on a performance-based marketing model, Centerfield earns revenue by driving sales for clients, leveraging technology and skilled sales agents. Their goal is to be a trusted partner for brands looking to expand their customer base.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

$151.7MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Charity and Volunteer Days

Parental Leave

Performance Bonus

Risks

Integration challenges from Brainjolt acquisition may disrupt existing operations.

Regulatory scrutiny on social media platforms could impact Centerfield's advertising strategies.

Economic fluctuations may affect Centerfield's performance-based revenue model.

Differentiation

Centerfield's Dugout platform integrates real-time biddable media and automated call routing.

The acquisition of Brainjolt enhances Centerfield's social commerce capabilities on major platforms.

Centerfield's performance-based marketing model drives significant sales for leading global brands.

Upsides

Recognition as Best Overall SEM Solution boosts Centerfield's credibility in digital marketing.

Acquisition of Brainjolt expands customer acquisition through social media engagement.

Named 'Best Places to Work in Los Angeles' aids in attracting top talent.

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