Sales Operations Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come Do The Best Work Of Your Life At Boulevard.

Position: Sales Operations Specialist

The Sales Operations Specialist will join a thriving Revenue Operations team in scaling sales operations to achieve department goals. The ideal candidate is analytical with a strong attention to detail and passionate about continuously optimizing processes. In this role, you will report to the Director of Revenue Operations as we believe in the power of a centralized operations team across Sales, Marketing and Customer Experience. You will partner closely with Sales and SDR Leadership, Revenue Enablement, Salesforce Admins, and other GTM stakeholders.

Requirements

• Minimum Experience: 2 years in Sales Operations or a similar relevant experience
• Technical Skills:
  • Proficiency with Salesforce (Required)
  • Proficiency with Excel / Google Sheets (Preferred)
  • Experience with Chili Piper, Outreach, Gong or similar tools (Preferred)
  • Proficiency with leveraging AI, automation rules and triggers to automate and streamline tasks
• Education: BA/BS degree preferred, but not required

Responsibilities

• Tech Stack Support: Support our sales team tech stack (Salesforce, Chili Piper, Outreach, Gong and others) with administration, day-to-day operations, troubleshooting, optimizations and automations.
• Performance Monitoring: Proactively identify opportunities and make recommendations to optimize performance of our tech stack and sales team processes.
• Data Analysis: Maintain and monitor Salesforce dashboards and Google Sheets that measure the health of Sales, including sales forecasts, pacing, and performance metrics. Analyze sales performance data for insights and make recommendations.
• Reporting & Troubleshooting: Support ad hoc reporting and troubleshooting requests from sales leadership.
• Salesforce Optimization: Partner with Salesforce admins and Sales Leadership to optimize Salesforce processes, rules, and data designs for productivity, improving reporting, and creating guardrails that enable SDRs and AEs in their day-to-day workflows.
• Rules of Engagement: Partner with Sales Leadership on rules of engagement, including creating and modifying rules, and enforcing adherence.
• Territory Management: Manage Sales Territories, including leveraging GeoPointe to create equitable territories, territory assignments and funnel distribution.
• Documentation: Create and maintain documentation of processes to scale our Sales Ops function, including gathering inputs and coordinating reviews with key stakeholders.
• Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Experience, and Product teams to ensure alignment and support for GTM initiatives.

Application Instructions

• Not specified

Company Information

• Company Name: Boulevard
• Industry: Software / Technology
• Mission: To provide the first and only client experience platform for appointment-based, self-care businesses, empowering customers to give their clients more magical moments.
• Values: Insatiable curiosity, embracing experimentation, sophistication in simplicity, maximizing potential, power, and impact. Celebrates diversity and believes in equal opportunity.