Revenue Operations Systems Manager

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Constant Contact is seeking a Revenue Operations Systems Manager to serve as a critical bridge between GTM teams (Sales, Success, Marketing, and Enablement). This role will focus on driving operational excellence and implementing efficient revenue processes across the organization. The ideal candidate will analyze challenges, optimize processes, and build solutions to support business growth, with a strong emphasis on data-driven decision making. This is an opportunity to make a significant impact and contribute to the success of business owners, entrepreneurs, and non-profits.

Requirements

• Minimum Experience: 5+ years of related experience in revenue operations, sales operations, marketing operations, or general business operations.
• SaaS Experience: Prior experience in a SaaS environment is highly preferred.
• Salesforce Experience: Minimum 2 years of Salesforce administrative experience and Salesforce Certified Administrator certification are required.
• Preferred Certifications: Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Business Analyst, etc.) and/or certifications in related business systems are preferred.
• Education: Bachelor’s Degree in Business Administration or a related field.

Responsibilities

• Drive operational excellence across GTM functions by implementing and overseeing efficient revenue processes.
• Collaborate with Marketing, Sales, and Customer Success stakeholders to analyze challenges, optimize processes, and build solutions that support business growth.
• Design and implement advanced Salesforce configurations, including flows, validation rules, and complex assignment rules to solve complex business problems.
• Troubleshoot and resolve system issues and support day-to-day operational requests using a JIRA ticketing system.
• Define and document processes and standard operating procedures for the GTM organization.
• Create and maintain technical documentation to support new or updated solutions.
• Build and maintain reports and dashboards to support various GTM teams.
• Maintain Salesforce data integrity, ensure the accuracy of key reports, and develop and maintain integrations between Salesforce and third-party systems to ensure seamless data flow.
• Identify opportunities to drive revenue growth through go-to-market strategies, customer lifecycle optimization, and operational efficiencies throughout the customer’s journey.
• Support Revenue Teams in reaching their goals across multiple geographies.

Company Information

Constant Contact is an organization dedicated to empowering business owners, entrepreneurs, non-profits, and individuals to succeed online. They provide tools and resources to help their clients grow their businesses. The company culture emphasizes ownership, integrity, and courage.