GTM Systems Analyst

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re looking for a dynamic, resourceful, and enthusiastic GTM Systems Analyst to join our team and continue to build out and support our growing Go-to-Market tech stack across our Sales and Customer Success teams. As a GTM Systems Analyst, you'll play a foundational role in scaling our revenue tech stack and ensuring our go-to-market teams operate with speed and precision. You should be excited about analyzing, supporting and optimizing core systems—including Salesforce, Outreach, and Gong—as well as our extended sales systems landscape. This is a hands-on role focused on project execution, systems administration, and continuous process improvement.

Requirements

• 2–4+ years in GTM Operations, Revenue Operations, or Sales Systems
• Project or product management experience
• Hands-on with Salesforce (Sales and Service Cloud)
• Experience with Outreach

Responsibilities

• Maintain and optimize GTM tools including Salesforce, Outreach, and Gong
• Manage user provisioning, access, licenses, and system syncs
• Monitor data quality and tool performance across the stack
• Drive tooling and process improvement projects from scoping to rollout
• Align cross-functional teams on requirements, timelines, and delivery
• Document business needs, system configurations, and process changes
• Identify and resolve workflow bottlenecks with scalable, tech-enabled solutions
• Translate business needs into system enhancements that improve productivity and data integrity
• Support change management through documentation, training, and frontline troubleshooting
• Partner with Enablement and Comms to ensure successful adoption of new capabilities

How Success Will Be Measured

• Contributed to meaningful systems enhancements
• Improved planning and prioritization of upcoming feature work
• Standardized documentation practices across requirements, design, and handoff
• Built a strong understanding of systems architecture and cross-platform integrations

Application Instructions

• Not specified in the provided text.