Field Application Engineer
Unity$52,000 - $72,800/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Customer ServiceIndustries
Requirements
- Proven technical sales skills, perseverance and patience
- Familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
Responsibilities
- Support the sales process from a technical perspective and assist new customers through Helpshift’s onboarding process end-to-end, from discovery through to go-live
- Assist with mobile app SDK implementations, demo applications, proof of concepts, and free trials
- Responding to RFPs, RFIs and RFQ’s and delivering response presentations
- Work with the Helpshift Adoption and Professional services team to design custom integrations or workflows that the customer needs
- Manage customer expectations and experience to deliver high customer satisfaction
- Help develop and maintain customer facing and internal technical sales documents, materials and best practice for the Japanese market
- Monitors KPIs throughout the early stages from trial to onboarding to ensure a smooth set up experience that leads to faster time to value
- Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
- Work collaboratively with account management, operations, and customer success teams to ensure customers’ overall success with the product and support operations
- Continually optimize the overall sales process with improvements to documentation, trainings, and other customer-facing content that lead to shorter sales cycles
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Sales Engineer/Implementation Specialist position?
This information is not specified in the job description.
Is this role remote or hybrid, and where is it located?
The position is hybrid.
What skills are required for this role?
Proven technical sales skills, perseverance, and patience are required, along with familiarity with technical SaaS concepts such as SDKs, APIs, and cloud computing.
What is the work environment like at Helpshift?
The role is in a fast-paced, cutting-edge, technology-driven environment as part of the Sales & Business Development team in Japan.
What makes a strong candidate for this position?
A strong candidate is ambitious, experienced, driven, solution sales-oriented, with proven technical sales skills, perseverance, patience, and familiarity with SaaS concepts like SDKs, APIs, and cloud computing.
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity
Risks
Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.
Differentiation
Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.
Upsides
Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.
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