Sales Development Representative, SouthEast (Remote, Atlanta, Austin, Charlotte, DC, Raleigh or Tampa)

Position Overview

• Location Type: Onsite (Atlanta, Austin, Charlotte, DC, Raleigh or Tampa)
• Job Type: Full-time
• Salary: Not Specified

As a Sales Development Representative (SDR), you will focus on three core missions:

1. Help users and prospects navigate their Grafana journey by engaging with and listening to them to provide appropriate resources and guidance.
2. Partner with the Sales Team to connect with influential people in organizations to identify new business opportunities that contribute to the company's revenue goals by proactively partnering with the Sales Team.
3. Develop valuable, transferable skills to help achieve career goals.

By fulfilling these core missions, you will contribute importantly to Grafana Labs’ community and business goals. The commercial success is linked to the company's open-source DNA and users’ success with the software. Team members should effectively leverage this connection and support the long-term health of the company.

In this role, you will balance reactive and proactive work, responding to inbound inquiries and outreaching to target accounts. A detective mindset is needed to craft thoughtful, value-add messaging, and confidence in driving business conversations on the phone is essential. Using AI as a tool to constantly improve productivity is also expected.

This is a demanding and rewarding role in a fast-paced and challenging environment. While the company is growing sustainably, there is still a lot of building and improving to do, which is done collaboratively with teammates from over 15 different countries. The company seeks driven, humble, technically curious people who embrace a team-first attitude and demonstrate extreme ownership. This is a great team for those starting their careers or looking to pivot into the tech industry, offering supportive managers and teammates who care deeply about professional and human growth, with ample learning opportunities.

Responsibilities

• Build and maintain knowledge of Grafana's technology, competitors, open-source ecosystem, and industry trends.
• Follow up on inbound leads effectively and efficiently.
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; top SDRs are confident and effective on the phone.
• Use Salesforce and Grafana dashboards for lead and account management and research.
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn.
• Drive effective discovery conversations to understand users’ needs and goals, provide appropriate resources, and communicate how Grafana can help them.
• Consistently meet new business opportunity and pipeline targets.
• Collaborate with cross-functional teams such as marketing and sales to win as a team.

Requirements

• Located in Atlanta, Austin, Charlotte, DC, Raleigh or Tampa.
• Open to feedback and coaching, always looking for ways to improve.
• Possess a clear and concise written and verbal communication style.
• Excellent organizational skills and the ability to prioritize many tasks and demands.
• Willingness and ability to take on any task with a focus on quality.
• Resourceful and proactive in an environment that is constantly evolving.
• Driven by purpose and by winning with a team-first attitude.

Interview Advice

Interviewing is not easy, but preparation is key to success. The interview process aims to determine:

• If you would be successful as part of the team.
• If you will enjoy working at Grafana and be a positive influence on colleagues.
• If you will grow professionally and personally during your time with the company.