Job Description: Inbound Sales Development Representative

Salary: Not Specified Location Type: Not Specified Employment Type: Not Specified

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

What You’ll Do

Our Inbound Sales Development Representatives (Inside Sales Representative) will partner with our Channel Partners and Marketing teams to implement sales and pipeline-building strategies. This role plays an integral part in driving the growth of our customer base and revenue through handling already qualified leads.

The Inbound SDR is responsible for the intake and maintenance of inbound leads via phone, email, and online chat to schedule appointments for the Account Executive team. During these interactions, you gather and share relevant, high-level information that sets Tekmetric up for success.

You will be responsible for:

• Serving as the liaison for potential customers as they interact with different sales roles on their buying journey (i.e. booking demos, demo reminders, follow-ups after demo, etc…).
• Building out and refining information about leads in a CRM, to assist in lead qualification.
• Providing useful details to the sales team so they can deliver a tailored demo experience.
• Collaborating and keeping active lines of communication with other sales team roles that play a part in the customer journey.
• Ensuring all potential customers receive exceptional service from start to finish.

This is an exciting entry-level and rewarding role for anyone that wants to develop or even kick-start their career in sales! There are many opportunities for career development and progression – with successful Inbound SDRs becoming outbound SDRs, Senior SDRs, and ultimately Account Executives.

What You’ll Bring

• Foundational sales experience required, with a strong preference for SaaS background.
• Experience with following defined processes using CRM (HubSpot and Salesforce, a plus).
• Innate interest in startups, sales, and technology, with a strong desire to be a top performer.
• Strong interpersonal skills and friendly professional demeanor on the phone.
• Strong organizational and time management skills.
• An honest and genuine approach to helping potential customers.
• Strong desire to grow personally and professionally in Sales.
• Strong communication skills.
• Candidates must be located in the Eastern or Central Time Zone.

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent:

• Build things that matter: You have a love of building something new or improving on current processes and care about making a positive difference.
• We’re all entrepreneurs: You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric, our leaders are all players and coaches.
• Yes before no: You keep an open mind and are excited...