Sales Development Representative, SEMEA (Remote, Switzerland)

Position Overview

• Location Type: Onsite
• Job Type: Employment Type (Specific type not provided)
• Salary: (Not provided)

As a Sales Development Representative (SDR), you will focus on three core missions:

1. Help users and prospects navigate their Grafana journey by engaging with and listening to them to provide appropriate resources and guidance.
2. Partner with the Sales Team to connect with influential people in organizations to identify new business opportunities that contribute to the company’s revenue goals by proactively partnering with the Sales Team.
3. Develop valuable, transferable skills to help achieve career goals.

By fulfilling these missions, you will contribute importantly to Grafana Labs’ community and business goals. The commercial success of Grafana Labs is linked to its open-source DNA and users’ success with its software. Team members are expected to leverage this connection and support the long-term health of the company.

In this role, you will balance reactive and proactive work, responding to inbound inquiries and outreaching to target accounts. A detective mindset is needed to research and craft thoughtful, value-add messaging. Confidence in driving business conversations on the phone is essential. The ability to use AI as a tool to constantly improve productivity is also required.

This is a demanding and rewarding role in a fast-paced and challenging environment. While the company is growing sustainably, there is still a lot of building and improving to do, which is done collaboratively with teammates from over 15 different countries. The company seeks driven, humble, technically curious people who embrace a team-first attitude and demonstrate extreme ownership. This is a great team for those starting their careers or looking to pivot into the tech industry, offering managers and teammates who care deeply about professional and human growth, and opportunities to learn extensively.

Responsibilities

• Build and maintain knowledge of Grafana's technology, competitors, open-source ecosystem, and industry trends.
• Follow up on inbound leads effectively and efficiently.
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; top SDRs are confident and effective on the phone.
• Use Salesforce and Grafana dashboards for lead and account management and research.
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn.
• Drive effective discovery conversations to understand users’ needs and goals to provide appropriate resources and communicate how Grafana can help them.
• Consistently meet new business opportunity and pipeline targets.
• Collaborate with cross-functional teams such as marketing and sales to win as a team.

Requirements

• Located in Switzerland.
• Fluent in German and English (both written and spoken).
• Open to feedback and coaching, always looking for ways to improve.
• Clear and concise written and verbal communication style.
• Excellent organizational skills and the ability to prioritize many tasks and demands.
• Willingness and ability to take on any task with a focus on quality.
• Resourceful and proactive in an environment that is constantly evolving.
• Driven by purpose and by winning with a team-first attitude.

Interview Advice

The interview process aims to determine:

• If a candidate would be successful as part of the team.
• If a candidate will enjoy working at Grafana and be a positive influence on colleagues.
• If a candidate will grow professionally and personally.