Sales Development Representative, SEMEA (Remote, Germany)

Position Overview

• Location Type: [Not Specified]
• Job Type: [Not Specified]
• Salary: [Not Specified]

As a Sales Development Representative (SDR), you will focus on three core missions:

1. Help users and prospects navigate their Grafana journey by engaging with and listening to them to provide appropriate resources and guidance.
2. Partner with the Sales Team to connect with influential people in organizations to identify new business opportunities that contribute to the company's revenue goals by proactively partnering with the Sales Team.
3. Develop valuable, transferable skills to help achieve career goals.

By fulfilling these core missions, you will contribute importantly to Grafana Labs’ community and business goals. The commercial success of Grafana Labs is linked to its open source DNA and users’ success with its software. Team members are expected to leverage this connection and support the long-term health of the company.

In this role, you will balance reactive and proactive work, responding to inbound inquiries as well as outreaching to target accounts. You will need a detective mindset to research and craft thoughtful, value-add messaging, and be confident driving business conversations on the phone. The ability to use AI as a tool to constantly improve productivity is also expected.

This is a demanding and rewarding role in a fast-paced and challenging environment. While the company is growing sustainably, there is still much building and improving to do. This work is done collaboratively with teammates from over 15 different countries. Grafana Labs is looking for driven, humble, technically curious people who embrace a team-first attitude and demonstrate extreme ownership. This is a great team for individuals starting their career or looking to pivot into the tech industry, offering managers and teammates who care deeply about professional and human growth, and opportunities for extensive learning.

Responsibilities

• Build and maintain knowledge of Grafana's technology, competitors, open source ecosystem, and industry trends.
• Follow up on inbound leads effectively and efficiently.
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts.
• Utilize Salesforce and Grafana dashboards for lead and account management and research.
• Prioritize and customize outreach to target prospects and accounts via email and LinkedIn using research and data.
• Drive effective discovery conversations to understand users’ needs and goals, provide appropriate resources, and communicate how Grafana can help them.
• Consistently meet new business opportunity and pipeline targets.
• Collaborate with cross-functional teams such as marketing and sales to achieve collective success.

Requirements

• Located in Germany.
• Fluent in German and English (both written and spoken).
• Open to feedback and coaching, with a continuous desire for improvement.
• Possess a clear and concise written and verbal communication style.
• Excellent organizational skills and the ability to prioritize multiple tasks and demands.
• Willingness and ability to take on any task, regardless of size, with a focus on quality.
• Resourceful and proactive in a constantly evolving environment.
• Driven by purpose and a team-first attitude focused on winning.

Interview Advice

Interviewing is acknowledged as a challenging process. Grafana Labs aims for candidates to be prepared and succeed. During interviews, they assess:

• Potential for success within the team.
• Likelihood of enjoying the work environment and being a positive influence on colleagues.
• Opportunities for professional and personal growth.