Sales Development Representative (SDR)

Position Overview

As a Sales Development Representative (SDR), you will focus on three core missions:

1. User Engagement: Help users and prospects navigate their Grafana journey by engaging with and listening to them, providing appropriate resources and guidance.
2. Opportunity Identification: Partner with the Sales Team to connect with influential people in target organizations, identifying new business opportunities that contribute to the company's revenue goals.
3. Skill Development: Develop valuable, transferable skills to achieve your career goals.

By fulfilling these missions, you will contribute importantly to Grafana Labs’ community and business goals. We understand that our commercial success is linked to our open source DNA and users’ success with our software. We seek team members who can leverage this connection and support the long-term health of our company.

In this role, you will balance reactive and proactive work, responding to inbound inquiries and outreaching to target accounts. You will need a detective mindset for research to craft thoughtful, value-add messaging and be confident driving business conversations on the phone. Utilizing AI as a tool to constantly improve productivity is essential.

This is a demanding and rewarding role in a fast-paced and challenging environment. While our company is growing sustainably, we still have a lot of building and improving to do, working collaboratively with teammates from over 15 different countries. We are looking for driven, humble, technically curious individuals who embrace a team-first attitude and demonstrate extreme ownership. This is a great team to join, whether you are starting your career or pivoting into the tech industry. You will have managers and teammates who care deeply about you as a professional and human, and you will learn more than you thought possible.

Responsibilities

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends.
• Follow up on inbound leads effectively and efficiently.
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; top SDRs are confident and effective on the phone.
• Utilize Salesforce and Grafana dashboards for lead and account management and research.
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn.
• Drive effective discovery conversations to understand users’ needs and goals, providing appropriate resources and communicating how Grafana can help them.
• Consistently meet new business opportunity and pipeline targets.
• Collaborate with cross-functional teams such as marketing and sales to win as a team.

Requirements

• Located in Germany.
• Fluent in German and English (both written and spoken).
• Open to feedback and coaching, always looking for ways to improve.
• Clear and concise written and verbal communication style.
• Excellent organizational skills and the ability to prioritize many tasks and demands.
• Willingness and ability to take on any task – no matter how small or big – with a focus on quality.
• Resourceful and proactive in an environment that is constantly evolving.
• Driven by purpose and by winning with a team-first attitude.

Interview Advice

Interviewing is not easy, but we want you to come prepared and succeed. When we interview, we aim to determine:

• Would you be successful if you were part of our team?
• Will you love working here and be a positive influence on your fellow colleagues?
• Will you grow professionally and personally during your time with us?

Company Information

Grafana Labs

Employment Type

[Employment Type Not Specified]

Salary

[Salary Not Specified]

Location Type

[Location Type Not Specified]