Sales Development Representative, LATAM (Remote, Austin, Dallas or Houston)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

As a Sales Development Representative (SDR), you will focus on three core missions:

1. User Engagement: Help users and prospects navigate their Grafana journey by engaging with and listening to them to provide appropriate resources and guidance.
2. Business Development: Partner with the Sales Team to connect with influential people in target organizations, identify new business opportunities, and build the pipeline for the company’s revenue goals.
3. Skill Development: Develop valuable, transferable skills to achieve your career goals.

By fulfilling these missions, you will contribute to Grafana Labs’ community and business goals. The company believes its commercial success is linked to its open-source DNA and user success.

In this role, you will balance reactive and proactive work, responding to inbound inquiries and outreaching to target accounts. You will need a detective mindset for research to craft thoughtful, value-add messaging and be confident driving business conversations on the phone. You will also be expected to use AI as a tool to improve productivity.

This is a demanding and rewarding role in a fast-paced, challenging environment. Grafana Labs is growing sustainably, with ongoing building and improvement efforts. The team consists of members from over 15 countries. They are looking for driven, humble, technically curious people who embrace a team-first attitude and demonstrate extreme ownership. This is a great team for those starting their careers or looking to pivot into the tech industry, offering supportive managers and teammates who care about professional and human growth.

Responsibilities

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends.
• Follow up on inbound leads effectively and efficiently.
• Use a multi-channel approach (email, social, WhatsApp, calling) to proactively outreach to new leads within target accounts.
• Utilize Salesforce and Grafana dashboards for lead and account management and research.
• Employ research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn.
• Drive effective discovery conversations to understand users’ needs and goals, providing appropriate resources and communicating how Grafana can help.
• Consistently meet new business opportunity and pipeline targets.

Requirements

• Information not provided in the description.

Application Instructions

• Information not provided in the description.

Company Information

• Grafana Labs has teammates from more than 15 different countries.
• The company values a team-first attitude and extreme ownership.