Grafana Labs

Sales Development Representative, LATAM (Remote, Austin, Dallas or Houston)

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Software, Open Source, SaaSIndustries

Requirements

Candidates should possess a Bachelor's degree in a related field, or equivalent experience, and demonstrate a strong interest in the technology industry. They should be technically curious, humble, and possess a team-first attitude, along with the ability to embrace extreme ownership.

Responsibilities

As a Sales Development Representative, the primary responsibilities include engaging with users and prospects to guide them through the Grafana journey, partnering with the Sales Team to identify new business opportunities, and proactively researching and outreaching to target accounts using various channels such as email, social media, and phone calls. This role also involves building and maintaining knowledge of the company's technology, competitors, and industry trends, utilizing Salesforce and Grafana dashboards for lead and account management, and driving effective discovery conversations to understand user needs and goals.

Skills

Customer Engagement

Prospect Outreach

Research

Value-Add Messaging

Business Conversation

AI Productivity Tools

Communication Skills

Team Collaboration

Ownership Mindset

Technical Curiosity

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

Key Metrics

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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