[Remote] Sales Development Representative at Kustomer

Salt Lake City, Utah, United States

Apply Now

$62,000 – $70,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Customer Relationship ManagementIndustries

Requirements

6 months to 1 year of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred
Able to quickly engage potential customers over email, phone, and in person
Clear, concise, and accurate in communications, both written and verbal
Learn quickly and excited by new technologies, quickly mapping them to sales processes
Possess grit and don’t shy away from rejection
Hungry to progress your career
Know how to effectively manage your time to complete objectives
Experience being accountable to metrics

Responsibilities

Engaging with potential prospects over email and phone to qualify and set appointments for the account executives
Identifying target customers for Kustomer through email, phone, and social channels
Maintaining active engagement with leads through informed, creative follow-ups
Researching and developing prospective accounts
Working closely with account executives to identify qualified accounts and define strategies for outreach
Partnering with marketing to deliver proper messaging and identify the best target market segments
Achieving quarterly quotas for developed leads and closed sales
May involve handling sensitive personal data

Skills

Key technologies and capabilities for this role

CRMSales ProspectingLead GenerationCold CallingCustomer OutreachSalesforce

Questions & Answers

Common questions about this position

What is the salary range for the Sales Development Representative position?

The salary range is $62K - $70K.

Is this a remote position, and what are the location requirements?

The position is remote but focused on hiring in the Salt Lake City, UT and New York, NY metropolitan areas, with periodic in-person training and work sessions.

What skills are required for the Sales Development Representative role?

Key responsibilities include engaging prospects over email and phone to qualify and set appointments, identifying target customers through email, phone, and social channels, and maintaining active engagement with leads.

What is the company culture like at Kustomer?

Kustomer's Krew consists of passionate and collaborative people who care about enhancing customer service experiences, value togetherness for strong relationships and communication, and gather annually for KKO and Kamp Kustomer.

What makes a strong candidate for this Sales Development Representative role?

Strong candidates are dedicated to enhancing customer service experiences, eager to learn and be challenged daily, and skilled in prospecting, outbound lead generation, and qualification across email, phone, and social channels.

Kustomer

Customer service platform for businesses

About Kustomer

Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.

New York City, New YorkHeadquarters

2015Year Founded

$227.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Holistic wellness, including physical and mental health services

Paid leave for new parents

Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses

Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money

Personalized assistance navigating all of the information, resources, and programs available to support your family care needs

Competitive retirement plan

Life insurance and survivor support

Equity awards

Complimentary access to TurboTax

On-site or video tax consultations to answer your questions

Legal support through Hyatt Legal for you and/or your parents if you need it

Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook

Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success

Generous paid time off

A 30-day paid break every five years

Leave programs so that you can take the time you need to care for yourself or your family when you need it

Risks

Integration challenges with WhatsApp could disrupt services if not managed well.

AI tools may face regulatory scrutiny in regions with strict AI regulations.

Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.

Differentiation

Kustomer offers a unified timeline view for seamless omnichannel customer service.

The platform provides no-code customization, allowing quick adaptation to business changes.

Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.

Upsides

Integration with WhatsApp expands Kustomer's reach to over 2 billion users.

Recent $60M funding boosts Kustomer's resources for product and market expansion.

CRM Powered Proactive Messaging improves customer engagement and satisfaction.

Land your dream remote job 3x faster with AI

Try Jobo Free