[Remote] Sales Development Representative at Kustomer

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

6 months to 1 year of inbound/outbound sales experience
Previous work with sales/startups preferred
Ability to quickly engage potential customers over email, phone, and in person
Clear, concise, and accurate in written and verbal communications
Grit and ability to handle rejection
Experience with managing time to complete objectives
Ability to learn quickly and adapt to new technologies
Proficiency in handling sensitive personal data
Strong communication skills
Experience with prospecting and lead generation
Ability to work in a fast-paced environment
Strong time management skills
Ability to work remotely and in-person
Strong organizational skills
Ability to work with a team and collaborate with account executives

Responsibilities

Engage with potential prospects over email and phone to qualify and set appointments for account executives
Identify target customers for Kustomer through email, phone, and social channels
Maintain active engagement with leads through informed, creative follow-ups
Research and develop prospective accounts
Work closely with account executives to identify qualified accounts and define strategies for outreach
Partner with marketing to deliver proper messaging and identify the best target market segments
Achieve quarterly quotas for developed leads and closed sales
Handle sensitive personal data
Learn quickly and adapt to new technologies
Manage time to complete objectives
Develop skills for a full-cycle sales role
Collaborate with a team and account executives
Participate in in-person training and work sessions
Develop and maintain strong relationships with prospective customers
Stay up-to-date with industry trends and best practices

Skills

Kustomer

Customer service platform for businesses

About Kustomer

Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.

New York City, New YorkHeadquarters

2015Year Founded

$227.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Holistic wellness, including physical and mental health services

Paid leave for new parents

Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses

Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money

Personalized assistance navigating all of the information, resources, and programs available to support your family care needs

Competitive retirement plan

Life insurance and survivor support

Equity awards

Complimentary access to TurboTax

On-site or video tax consultations to answer your questions

Legal support through Hyatt Legal for you and/or your parents if you need it

Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook

Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success

Generous paid time off

A 30-day paid break every five years

Leave programs so that you can take the time you need to care for yourself or your family when you need it

Risks

Integration challenges with WhatsApp could disrupt services if not managed well.

AI tools may face regulatory scrutiny in regions with strict AI regulations.

Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.

Differentiation

Kustomer offers a unified timeline view for seamless omnichannel customer service.

The platform provides no-code customization, allowing quick adaptation to business changes.

Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.

Upsides

Integration with WhatsApp expands Kustomer's reach to over 2 billion users.

Recent $60M funding boosts Kustomer's resources for product and market expansion.

CRM Powered Proactive Messaging improves customer engagement and satisfaction.

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