Sales Development Representative - Twilio Segment

Position Overview

Twilio is seeking a motivated Sales Development Representative (SDR) to join the Twilio Segment team. This role is crucial for building our customer base by introducing Twilio's innovative communication solutions to developers, lines of business, non-profits, and enterprises. As a remote-first company, Twilio fosters a strong culture of connection, global inclusion, and continuous learning, offering a rewarding career where your growth is in your hands.

About the Job

The Sales Development Representative will play a key role in expanding Twilio's reach and impact. The team is collaborative, driven, and committed to achieving exceptional results. We are looking for individuals with a growth mindset eager to advance their careers within Segment and Twilio.

Responsibilities

• Prospecting and Lead Qualification: Research and identify prospective customers, determining how Segment can provide value and qualifying leads through outbound calls, personalized emails, and social selling techniques.
• Market Penetration: Break into new companies and markets by engaging prospects through a multi-channel, value-based approach to build relationships and increase brand awareness.
• Pipeline Generation: Consistently achieve and exceed monthly goals for generating business opportunities to fuel the sales pipeline.
• Reporting and Tools: Prepare activity and forecast reports, becoming proficient in using Salesforce, Outreach, and Sales Navigator.
• Collaboration: Partner with Account Executives to develop account strategies, territory plans, and successfully close new business opportunities.
• Onboarding and Training: Participate in Segment’s SDR Onboarding Program to receive essential training and insights for effectively engaging with prospects.

Qualifications

Twilio values diverse experiences and encourages all qualified candidates to apply, regardless of their career path. We seek individuals who bring fresh perspectives and unique skills to our team.

Required:

• 1+ year of customer-facing experience.
• Goal-oriented with a proactive approach to achieving targets.
• Strong direct sales skills and a proven track record of success in creative, strategic outreach via personalized emails, phone calls, and videos.
• Adaptability and comfort with rapid change in a fast-paced environment.
• Enjoyment of variety and dynamic workdays, embracing creativity and personalization.
• Demonstrated resilience in navigating and overcoming challenges.
• A collaborative spirit and a passion for working effectively with Account Executives.

Desired:

• Experience in software sales or a strong affinity for technology and data.

Location

• Remote: This position is fully remote.
• Exclusions: Not eligible for hire in CA, CT, IL, MA, MD, NJ, NY, OR, Penn, RI, TX, VA, WA, or Washington DC.

Travel

• Approximately 5% travel is anticipated.

What We Offer

Twilio provides a comprehensive benefits package, including competitive compensation, generous paid time off, ample parental and wellness leave, healthcare coverage, a retirement savings program, and more. Specific offerings may vary by location.

Compensation

• This role is open to candidates located outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, and New York.