Decagon

Sales Development Representative (SDR)

San Francisco, California, United States

$60,000 – $80,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries

Requirements

Candidates should have 1-2 years of experience in sales, customer services, or a related field. Excellent and concise communication skills, both verbal and written, are required. Self-motivation and a drive to succeed are essential, along with a knack for building relationships. Proficiency with CRM software, such as Salesforce, is preferred, and experience with technology is a plus.

Responsibilities

The Sales Development Representative (SDR) will conduct outreach to potential customers through various channels, including cold calling, email, and social media. They will qualify leads and schedule appointments for Account Executives while researching accounts and identifying key players to generate interest in products and services. Maintaining a high volume of activity, achieving monthly quotas, and collaborating with the marketing team are also key duties. The SDR will accurately enter and update lead information in the CRM system and stay informed about product offerings and industry trends.

Skills

Sales
Cold Calling
Email
Communication
CRM
Lead Generation
Account Management
Research

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

Key Metrics

San Francisco, CaliforniaHeadquarters
2023Year Founded
$97.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.
Over-reliance on key clients like Bilt and Vanta poses a potential business risk.
Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.
Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.
Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.
Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.
Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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