Sales Associate (Sur La Table) at CSC Generation

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 4 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing (unspecified, but implied physical capability required)

Responsibilities

Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture
Maximize selling opportunities by identifying customer needs and offering relevant solutions
Promote add-on sales and support events that grow store traffic and customer engagement
Consistently meet or exceed monthly sales goals, contributing to overall store revenue (measured by KPIs such as individual sales volume, average transaction value, and customer conversion rates)
Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
Support onboarding of new associates by sharing product knowledge and best practices
Accurately and efficiently process transactions including sales, returns, and price checks using the POS system
Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards
Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests)
Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained, and consistently followed

Skills

Customer Service

Sales

Product Knowledge

Customer Engagement

Retail Operations

Upselling

Brand Representation

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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