[Remote] Senior Operations Associate, Specialty Care at Spring Health

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

4+ years of experience in operations, consulting, or project management
3+ years of experience working in an external facing role (e.g. customer success, consulting, implementation)
3+ years of experience working in healthcare, with a knowledge of the health plan & payer landscape (claims knowledge is a plus)
Experience in a start-up environment is a plus
Solid analytical skills
Proficient in spreadsheets and comfortable with data analysis
Ability to navigate complex problems and ambiguous tasks
Proactive and high degree of ownership
Highly organized and strong project management skills
Strong written and verbal communication skills

Responsibilities

Act as a subject matter expert on the Specialty Care program for internal and external teams
Partner with Sales and Customer Success teams on external customer calls to articulate program details and value
Support cross-functional coordination and program management to ensure seamless execution of initiatives
Drive innovative solutions and strategic priorities to expand Specialty Care services
Collaborate with internal stakeholders to identify opportunities for process improvement and optimization
Assist with enablement materials and communication for cross-functional stakeholders
Support analytical efforts related to ROI and cost analyses for the Specialty Care offering
Partner with the Senior Operations Manager, Specialty Care to ensure the success of the Specialty Care program
Collaborate with sales and customer success teams to grow the Specialty Care product and processes
Support new initiatives for the development and growth of Specialty Care both externally and internally
Drive operational efficiency and improvements, enabling clinical teams to support members with high-quality care, efficiently

Skills

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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