[Remote] Senior Operations Associate, Specialty Care at Spring Health

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare TechnologyIndustries

Requirements

4+ years of experience in operations, consulting, or project management
3+ years of experience working in an external facing role (e.g. customer success, consulting, implementation)
3+ years of experience working in healthcare, with a knowledge of the health plan & payer landscape (claims knowledge is a plus)
Experience in a start-up environment is a plus
Solid analytical skills; proficient in spreadsheets and comfortable with data analysis
Comfortable with navigating complex problems and ambiguous tasks
Proactive with a high degree of ownership
Highly organized with strong project management skills
Strong written and verbal communication skills, with an ability to simplify and distill complex information

Responsibilities

Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams
Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value
Support cross-functional coordination and program management to ensure seamless execution of initiatives
Drive innovative solutions and strategic priorities to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to generate new opportunities for program growth
Collaborate with internal stakeholders to identify opportunities for process improvement and optimization
Assist with enablement materials and communication for cross-functional stakeholders
Support analytical efforts related to ROI & cost analyses for the Specialty Care offering
Partner with the Senior Operations Manager, Specialty Care to ensure the success of the Specialty Care program

Skills

Key technologies and capabilities for this role

OperationsProgram ManagementStakeholder ManagementCustomer SuccessImplementationMental Health OperationsScaling Programs

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a full-time position that is fully remote.

What is the salary range for this role?

This information is not specified in the job description.

What are the key responsibilities of the Senior Operations Associate?

The role involves acting as a subject matter expert on the Specialty Care program, partnering with Sales and Customer Success on customer calls, supporting cross-functional coordination, driving innovative solutions for program growth, and assisting with process improvements and analytical efforts.

What does the Specialty Care team do at Spring Health?

The Specialty Care team is responsible for building out new programs to support the highest acuity members and driving existing programs to scale.

Who does this role report to?

You’ll report into the Senior Operations Manager, Specialty Care.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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