Rostering Coordinator (AU Healthcare, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Home CareIndustries

Requirements

Healthcare background and clinical understanding
Tertiary qualification in Health or related field with relevant care management experience
Previous experience in rostering or scheduling, ideally in healthcare or home care
Nice to Have: Understanding of home care packages and the care needs of elderly or disabled individuals
Nice to Have: Strong knowledge of home care regulations, industry standards, and best practices

Responsibilities

Develop and maintain an efficient rostering system for support worker allocation
Manage client visit schedules and assignments based on availability, skills, location, and preferences
Monitor rostering changes for accuracy
Promptly resolve scheduling conflicts and coverage gaps to ensure continuous care
Collaborate with participants, families, and healthcare professionals to establish and update care goals
Review and adjust care plans for effectiveness regularly
Provide ongoing support and performance evaluations to care providers
Build strong relationships with participants and their families, serving as a primary contact for concerns
Educate participants and families on available resources, support services, and care options
Advocate for participants' needs, ensuring their rights and preferences are respected
Work closely with the care management team to understand client care requirements and support worker capabilities
Maintain effective communication with support workers regarding availability and scheduling issues
Communicate with clients and families to understand preferences, accommodate requests, and address concerns
Maintain accurate records of support worker availability, client preferences, and visit schedules
Generate reports on rostering activities, including service utilization and client satisfaction
Ensure compliance with organizational policies, procedures, and regulatory requirements for documentation and reporting
Monitor and address potential risks and safety concerns
Participate in quality improvement initiatives

Skills

Key technologies and capabilities for this role

RosteringSchedulingCare PlanningCare CoordinationRelationship BuildingHealthcare ComplianceDocumentationReportingClinical UnderstandingService CoordinationHome Care Packages

Questions & Answers

Common questions about this position

What is the work schedule for this role?

The schedule is Monday-Friday from 07:00 AM-04:00 PM PHT.

What are the required skills and qualifications for the Rostering Coordinator position?

Candidates need a healthcare background with clinical understanding, tertiary qualification in Health or related field with relevant care management experience, and previous experience in rostering or scheduling, ideally in healthcare or home care.

What benefits are offered for this position?

Benefits include hybrid work, medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly sick leave conversion, competitive salary package and annual appraisal, financial assistance program, mandatory government benefits and 13th month pay, complimentary sleeping quarters, coffee, office fitness and wellness facilities.

Is this a remote or hybrid role?

This is a hybrid position.

What makes a strong candidate for this Rostering Coordinator role?

A strong candidate has a tertiary qualification in Health or related field with care management experience, previous rostering or scheduling experience in healthcare or home care, plus nice-to-haves like understanding of home care packages, care needs of elderly or disabled, and knowledge of home care regulations.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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