ROCK CLIMBING LEAD at Dick's Sporting Goods

Miami, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

Passion and expertise in climbing
Ability to instruct climbing techniques for all ages and experience levels
Leadership competencies: Ensures Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decis

Responsibilities

Drive engagement, training, and educational programs for customers and teammates in climbing
Monitor climbing activities and provide assistance to climbers
Direct workflow and oversee daily operations of the climb department under the Assistant Store Manager
Drive the highest level of customer service, engaging in company service and selling standards
Provide consultative advice with excellent product knowledge
Instruct climbing techniques and teach lessons as needed
Supervise climb sessions
Uphold company standards for merchandise presentation, including floor sets, signing, price changes, replenishment, recovery, and in-stock processes
Assist store management with general supervision, including opening/closing the store, Front End, and Cash Office functions
Assist with department scheduling, directing workflow, daily guide assignments, and monitoring project status
Communicate company initiatives, programs, and promotions to department guides
Identify and correct safety concerns with the rock wall and climbing equipment, maintaining loss prevention standards
Assist in creating, maintaining, and ensuring compliance of safety-related standard operating procedures for the building, service areas, climbing wall, and field
Ensure safety and security of teammates, customers, and property per local regulations
Ensure all certifications are completed and up to date
Assist with training associates on company procedures and programs, including new hire and cross-training
Train and mentor new hires by sharing experience, knowledge, best practices, and timely feedback
Manage team-building events at the rock wall with guides
Perform other tasks as assigned by management

Skills

Key technologies and capabilities for this role

Rock ClimbingClimbing InstructionCustomer ServiceRetail OperationsTeam TrainingProduct KnowledgeSafety MonitoringDepartment Management

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the work location for the Climbing Lead role?

This information is not specified in the job description.

What skills and experience are required for the Climbing Lead position?

The role requires passion and expertise in climbing, ability to instruct climbing techniques for all ages and experience levels, product knowledge, customer service skills, and safety monitoring capabilities.

What is the company culture like at House of Sport by DICK'S Sporting Goods?

The company focuses on elevating experiences, delivering first-class service, obsessing over athletes, inspiring teammates, challenging retail norms, and creating an inclusive and diverse workforce.

What makes a strong candidate for the Climbing Lead role?

A strong candidate has passion for climbing, expertise to teach all levels, customer service skills, ability to supervise operations, and commitment to safety and company standards.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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